HI WeiPin we are very shocked and sad to read your review and we apologise that you felt you were not dealt with correctly but there seemed to have been a bit of a language barrier on this day as our guide was not comfortable letting your group go on the guided tour with other customers as you were having problems with basic kayaking, he was trying to get you to go another day when we could have one guide dedicated to your group only. When you book with us our confirmation email explains what you need to bring, when you need to arrive and how to get to us, perhaps this information was not given by the third party you booked through.