Hi Carol,
Sorry to hear you felt this way,
It is Company Policy for all drivers to avoid reversing Commercial Passenger Vehicles/Trailers at all costs. Where you were staying we cannot get busses and trailers down the driveway without having to reverse back out as their is no where for us to turn at the bottom!
All our vehicles are inspected every 6 months by QLD Transport and Main Roads and have had no faults reported with suspension of our vehicles. Rough rides are due to the condition of our roads.
Due to COVID we are trying to seat families together on the bus rather than separate you (this is why we put you along the back seat as there were 4 of you and we were able to seat you together).
Once again we are sorry for your experience
Regards,
Heart of Reef Shuttles