Thank you very much for your feedback, at Fly Australia we take feedback very seriously and strive to ensure all passengers have a wonderful experience.
We’ve looked into your booking and found you were indeed contacted before your flight on several occasions with no luck.
Our customer service representative was trying to move you onto a flight where minimum numbers were met according to our terms and conditions agreed before booking.
As a true 5 star company we would like you to have a wonderful experience on our Sydney or Whitsunday scenic flights. Please contact us directly and one of our staff will help make that happen.