Hi Robert,
Thank you for your feedback, we always value the opinion of our visitors.
How unfortunate to read that you had a negatieve experience in our museum, by the multiple factors as mentioned by you.
It seems the the group ahead of you had an amazing time, which affected your experience.
In case you have issues with retrieving the photos from your paper voucher, please do not hesitate to contact us via hello@the-upsidedown.com, as we can then guide you through the process.
Kind regards,
Danielle