Thanks for taking the time to review your Snorkel Cruise for the Trip Advisor Community (and us). We're very sorry to read that you didn't enjoy the cruise.
Our captains choose our snorkel sites each trip from several dozen to optimize snorkeling and marine life viewing, but sometimes weather dictates that we choose a deeper site. This happens more frequently during the winter months, as we're more likely to be experiencing big surf on our side of the island...which means we may have to choose a deeper place to safely moor the boat.
Our guides help our guests in the water, as soon as we reach the snorkel site -- we apologize that when your wife was ready to snorkel after watching your toddler, we didn't have a guide available to join her.
Again, we're sorry you didn't enjoy the experience but we do hope you'll give us another chance to exceed your expectations the next time you're on the island.