Hello Lacei,
We understand your disappointment but our cancellation policy is public and nothing is hidden.
We give the opportunity to cancel the booking for free, and to be 100% refunded till 24 hours before the tour. Also, We have offered you the chance to come back another day with a special discount...
I am really happy for you if you have found some happiness with "Aqua Blue" which is our competitor, but now that we talking about this company, I am not sure anymore about the authenticity of your feedback…