Hi Nadya, the trip you purchased was a "Cruise To Lunch" at the Historic Hotel and back to Southbank so we are not sure if you read the description of the tour that you purchased? A 90-minute version including morning tea as well was available at that same 10:30am time slot in which you wouldn't have a 2 hour stop at BCH, that was the cheaper option, and you would still be back by 12pm to choose a different venue of your liking. We are confused to why you chose this option with the drop off and pick up at the Hotel. Most of our customers enjoy the trip and lunch, saving them a drive so they can enjoy the bar onboard if they please or simply taking in views of the city from a unique perspective on the top deck. Generally, our guests have a great time onboard. We can see in the notes that you were also wanting to be picked up from your hotel for one person, unfortunately we do not provide this service at this stage. We are not sure what you were expecting from a boat river tour, but we try our best. We have been successful in adding more items to the menu recently that will be released shortly. The BCH has been working on some menu changes, so they modified our menu to the just top sellers for a short period that we still get loads of great feedback on.
We are looking forward to seeing more amazing food back on the menu.
We are sad to see that you felt our tour deserved only one star.