If your hotel is not in the previous list please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. We ask you to indicate the hotel where you are staying in the special requirements box and also with your email. This service has only one schedule from Cancun hotels between 7:30 am to 8:45 am, if you are at Riviera Maya hotels please don´t buy this tour due that you will need to get by your own to the marina and after the tour, we will drop you off to your hotel. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. No service for Tulum and Riviera Tulum area.
You can cancel up to 24 hours in advance of the experience for a full refund.