If your hotel is not in the previous list, please let us know in which hotel are you so a representative of our company can contact you to indicate the correct place and time of your pick up. We ask you to indicate the hotel where you are in the special requirements box and also with your email. This service has only one schedule, between 7:30 am to 8:30 am. The pick up time vary according to the hotel, our representative will indicate the exact schedule via mail or via text message. We can pick you up from Cancun, Playa Mujeres, Puerto Morelos, Playa del Carmen, Akumal and Riviera Maya. Consider from Cancun if your hotel is located in Playa Mujeres, Cancun hotel zone, Cancun downtown and Riviera Cancun and please consider from Riviera Maya if your hotel is located in Puerto Morelos, Akumal, Puerto Aventuras, Playacar, Playa del Carmen, Playa Maroma and Playa Paraiso.
You can cancel up to 24 hours in advance of the experience for a full refund.