If your hotel is not listed please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. Please indicate your hotel where you are staying in the special requirements box and also with your email. This service has only one schedule, Cancun hotels between 7:30 am to 9:00 am and Riviera Maya hotel and Tulum from 7:00 am to 9:00 am The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message.
You can cancel up to 24 hours in advance of the experience for a full refund.