If your hotel is not listed, means you need to go for a special meeting point, please let us know in which hotel are you gonna stay so a representative of our company can contact you to indicate the meeting point and pick up time. This service has two different schedules, the first one is for a morning tour and the pick up for Cancun is between 7:30 am to 8:30 am, for Playa del Carmen and Tulum is between 7:00 to 8:50 and the second is for a noon tour and the pick up for Cancun is between 11:30 am to 12:30 pm and for Playa and Tulum is between 11:00 am to 12:55 pm. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message.
You can cancel up to 24 hours in advance of the experience for a full refund.
Buy some water shoes too if don’t want to swim barefoot.
Bring insect repellent and sunscreen as you are in the jungle are bugs are everywhere!
FYI wear swim suit under clothing, bring a hair covering (muddy-ATV), wear water shoes and outer clothing you don’t mind getting muddy.