Cancun City Tour and Shopping

Cancún, Mexico
Cancun City Tour from Riviera Maya

From USD 39.00

Select Date and Travellers

Free cancellation
Up to 24 hours in advance.
  • 5 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English


Pair sightseeing with shopping on this combo tour from Cancun or Riviera Maya. Move on to an artisanal craft market, Celso at Market 28, in the heart of Cancun. Visit Cancun landmarks and highlights, including the Tequila Museum. Snap frame-worthy photos of Cancun’s coastline at El Mirador in Playa Delfines. Entrance fees, tequila tasting, and hotel pickup and drop-off included.
  • Find one-of-a-kind gifts and souvenirs at a local craft market and a major shopping complex
  • See Cancun’s highlights, including the hotel zone
  • Enjoy a tasting at the Tequila Museum
  • Round-trip hotel transportation included

What's Included

  • Professional guide
  • Tequila tasting
  • Free use of selfie stick
  • Drinks (bottled water, beer and sodas)
  • Gratuities
  • Food

Meeting And Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point
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Pickup points

Select a pickup point

End point

This activity ends back at the meeting point.

Pickup details

Keep in mind there are two options for this excursion and the service will be given according to the type of ticket you reserve: FROM A MEETING POINT we meet at one of the 5 established meeting points in Cancun from where you will be starting the Bus Tour. WITH PICKUP you must indicate the hotel where you want us to pick you up from the options listed. (If your hotel is not on the list, please contact us, we assign a nearby pick up)

What To Expect

After morning hotel pickup, your informative guide takes you sightseeing and shopping around Cancun. During a guided tour, learn about its history and enjoy free time to appreciate the ruins on your own.

Back in your air-conditioned vehicle, continue to ‘Celso’ at Market 28, where you can enjoy an authentic marketplace experience. Barter with local vendors offering handcrafted artifacts at flea-market-type shops, and score duty-free prices on brand names at designer stores. Pick up real silver from Taxco at the best prices!

Next, go sightseeing and enjoy some of Cancun’s landmarks, including those in the downtown district and hotel zone. Travel along Boulevard Kukulcan for views of Cancun hotels, clubs, and marinas. Then, visit the Tequila Museum in Plaza La Isla, which houses 700 types of Mexican tequilas. Learn about the various brands and enjoy a tasting here.

Cap off the day with jaw-dropping views of the Cancun bay and coastline at El Mirador in Playa Delfines (this stop is subject to weather conditions). Take a commemorative shot next to the famous and colorful Cancun sign that has become a must for visitors.

Be transported back to your hotel in the late afternoon, with unique purchases and memorable photos in hand.

Avenida Tulum (Pass By)

Mercado 28

50 minutesAdmission Ticket Free

Avenida Kukulkan (Pass By)

Plaza la Fiesta

50 minutesAdmission Ticket Free

Playa Delfines

30 minutesAdmission Ticket Free

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • May be operated by a multi-lingual guide
  • Stroller accessible
  • Collapsible wheelchairs can be accommodated providing the passenger is accompanied by someone who can assist them board and disembark
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
  • This tour/activity will have a maximum of 75 travellers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveller Photos

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Traveller Tips

I would definitely recommend this tour for a morning break from the beach and pool at your resort!
We would recommend this tour to anyone that wants to see downtown Cancun and where the locals eat and shop.


293 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travellers.
Showing 1-10 of 293 reviews
Awful tour, not professional- it was like a couple of guys off the street started it that day without a plan
Matthew_H, Sept 2023
We had three excursions during our trip to Mexico, two were very professional and enjoyable...then there was this one... We knew that we made a mistake about 5 mins into the tour, but stuck it out as we had paid and hoped that it would redeem itself. Bright yellow open top bus with loud (and I mean really loud) party music playing the whole time. Our main guide spoke to us like a DJ in a cheesy club - "Party people in the house!! When I say cheekos, you say Yooooow!!!" There were 8 of us and we were the youngest being 40s, everyone else were over 60 - need to judge your audience. Also 95% sure the guide was drunk, he was even doing part of the tour while drinking a can of Corona. Could barely hear any of the tour over the music and what we did hear was pretty boring "There use to be a golf course there...there's a hotel, there's another hotel". We wanted our guides to take us to a traditional market so we could shop for nice items, but they just took us to a tourist trap of overpriced tat (clearly his mates), and we were stuck there for over an hour with shop owners following us around trying to sell us mass produced crap made in China for crazy prices. Even when we repeatedly asked to be left alone or have privacy, they ignored it and kept following us. From there, they took us to a huge tourist shop stocked full of the same crap we spent an hour looking at before, but this time the guide had changed into a sombrero and mexican poncho, asking us to dance every time we got off the bus (again, older tourists on bus, didn't want to do this, especially as other tourists were laughing at us). It highlighted a trip to the Tequila museum but this never happened (not even sure there is a real Tequila museum in Cancun?) I can't imagine Viator keeping links to this tour for much longer, it makes them look really cheap and bad. Don't go on this tour and definitely don't recommend it to people... unless you hate them.
Response from Host, Sept 2023
Hello! First of all thanks for taking the time to write and share your experience on our tour. We´ll like to apologize for the inconvinience and like to offer 50% refund if you get in touch with us. After a long talk with the guides that were on tour this day, we ahve decided to send home the guide you´ve mentioned for two weeks. Once again, we apologize for the trouble you wen´t through. Sincerely, Xightseeing Xcursions
Our driver and tour guide...
Antoinetta_L, Sept 2023
Our driver and tour guide were nice and accomodating. They were helpful to my husband who has a disability. The wine tasting erxperience was good. In fact my husband bought 2 bottles.
Not worth for the price
Cherie_L, Sept 2023
The tour was really short and I felt rushed exploring the shopping areas. I wish they would put in more time to really explore the city. The tour guide was nice though.
Response from Host, Sept 2023
Hello Cherie! Thanks for sharing your experience with us. We´ll make sure the person responsable of this decisions gets to read your comment. The time on each place is for 50 minutes, if more time is needed we´ll take it into consideration. Thanks again, Xightseeing Xcursions
i though I would see...
Niya_T, Sept 2023
i though I would see more. there was not enough stops and very short trip. I did not enjoy. adding on time another activity
Response from Host, Sept 2023
Hello Niya! Thanks for sahing your experience with us. The Cancun City Tour is planned to be balanced in time to satisfy all of our clients, sightseeing, culture and shopping, sometimes not everyone is pleased, we apologize for that. Best regards, Xightseeing Xcursions
The tour guide was very...
Linda_B, Aug 2023
The tour guide was very knowledgeable and friendly. I enjoyed hearing about the history of Cancun and the general information - local wildlife, current city projects, etc.
Tourist trap
becky_p, Aug 2023
Employees were nice and funny, the tequila stop was fun. when we stopped to shop by all the vendors they’re all selling the same stuff for different prices. Don’t make the mistake I made and buy what you like from the first shop. Even after bargaining I found I paid double than some other places were charging.
It was fun, there was a...
Ngozi_M, July 2023
It was fun, there was a lot of drink to take. The only thing I don't like is the time we spend at the two stop points especially the second stop was not necessary. My two cents
Memorable tour!
Anne_C, July 2023
Our tour guide was kind and expressed a good sense of welcoming and good sense of humor. I believe his name was Mario. We enjoyed our stops at two different local shopping markets, but mostly the beautiful beachfront at the end where we were able to take a picture in front of the Cancun sign. The line was quite long and we had limited time. We used our selfie stick and stood right in front to take our pictures which allowed greater distance of entire sign. Worked wonders!
Good tour
Linda_M, July 2023
Wasn’t on a tour bus, but otherwise everything was fine. Anthony our tour guide was very knowledgeable.
Fun day in Cancun
BAYLORRX, July 2023
Shopping with the city tour very pleasant but was taken to stores affiliated with the tour so options very limited but my son and I were free to go around wherever just to be back at specific time which was fabulous so well worth trip tour guides very knowledgeable and fun .
Drive Yourself and Save Some Time
Latoya_R, July 2023
Picked up, driven to two different shopping locations, about 15-20 min of actual commentary on the history in Cancun, and driven back to our hotel. There was more driving picking passengers up than the actual tour. The driver cited traffic and construction as the problem for not being on time but I think they should’ve been more prepared. Also, they left people at the Cancun sign. The biggest problem I had was we were picked up in a van and delivered to another bus by Mercado 28. We got on the bus, went to another shopping location and then the Cancun sign. Afterwards, the driver proceeded to drop everybody off on the bus at their hotel. We didn’t pick those people up so our five hour tour turned into about nine hours. I don’t understand why the bus driver didn’t pick up the van he dropped us off in and pick us up at the Cancun sign then return us to our hotel. I would not recommend this tour.
Response from Host, July 2023
Hello Latoya! Thanks for teking some of your time and let us know about your experience on the tour, firs of all we´ll like to apologice about the inconvinient on our tour, your comment will help us improve. The time in the van can always be less according to the hotel where you´re staying, hotels in Riviera Maya that can be up to 2hrs drive will make you see that the tour is longer (like your case, 9hrs), if you add another two or three resorts on the way of course it will be a whole day tour. About the commentary on the bus, we´ll make sure to let our guides know about your review, am sure thet won´t happen again. There is alot of construction and repaving in the city and high way in Cancun, so that is also been cousing many delays. Some clients are not always ready to be picked up, so that can also delayed us. Once again, thanks for your comments, Regards,
Cancun Experince
RONALD_S, July 2023
Tour guides were entertaining and informative. All in all it’s a good tour shopping trip for the cost
I would recommend
Michelle_s, July 2023
The tour guide and tour was awesome. I would recommend only drawback was even though we switched but it was still hot on vehicle
Great Sightseeing and Shopping Trip
Tracy_R, July 2023
Air conditioned bus, 2 stops for shopping and funny tour guides sharing Cancun history. I highly recommend.
CANCUN city tour
Annie_Y, July 2023
it was a chill , fun trip being shown around the city with time for shopping & lunch . and tequila all the time LOL first time in Cancun
I will not book again!
Suzann_D, June 2023
Whilst in Mexico, we booked a tour to Cancun, for the next day. The booking confirmed a pick up time of 09.00 am the next morning. At 10.44 pm the driver emailed to change the collection time to 07.25am. We missed the email as it was sent overnight. We arrived at the reception at 09.00 am the next morning, as per the booking. The driver had already been and Viator will not refund our money. It's unreasonable to sell a tour, confirm a time and change overnight. This amendment should not be to our financial detriment!!
Response from Host, July 2023
Hello Suzanne! Thank you for letting us know about your experecience and we apologize for this incident. All reservation must confirm with us 24 hrs before for pick up, is on the reservation sheet at least three times, we also sent emails the day before to let you know about the pickup time, we also call when we are in the van outside by the lobby, so we always try very hard to make sure all of clients attend the tour. The tour itenerary starts at 9:00 am in Cancun, if you were staying in Playa del Carmen or Riviera Maya, pick up will always be aerlier than 9:00 am. Once again we apologize for not been able to reach you. Regards,
Complete Joke
kendra_c, June 2023
I don't recommend. We were stopped at a little shop that was highly priced. It all was a complete scam.The store was managed by someone the tourist knows. We stopped at the mall for the tequila museum another scam. The tequila tasting was a joke. We stayed there an hour. No time to do any shopping at near by stores.The last stop was at the Cancun sign where we were told we had 5 minutes to take pictures but there was a long line that may take 20 minutes to get our turn at the sign. It was a complete waste of time. I highly recommend not wasting your time... Nor your money
Great time!
Don_H, June 2023
The whole tour was excellent! Pickup was right on time, and everyone was so friendly and fun! We went through the city, with the guides giving wonderfully interesting commentary throughout. Stopped at a shop in Mercado 28, yhrre were free samples of tequila...the chocolate tequila was veeeery nice! Then to the tequila museum to learn a little about how its made, and more samples. Then to Playa Delfines for a photo of at the Cancùn sign. We had already done this in the morning, it was our pickup spot, so they made a slight detour and dropped us off at our hotel. Altogether a fantastic way to spend the morning and early afternoon!!
Jazmin_g, June 2023
It was fun…‘the guys were entertaining. Wish we had more time at the mall and not at the marketplace
Awesome Tour
Damesha_B, June 2023
Tony and Pedro were AWESOME!! They were very informative when given history of Cancun! Tequila tasting at both stop for shopping and picture at the Famous Cancun!

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