We want to assure you that your feedback is invaluable to us, as it helps us improve our services for all our valued customers. Upon reviewing your reservation, we found that our shared transportation service clearly indicates a waiting time ranging from 15 to 60 minutes. However, we understand that a 45-minute wait is at the upper end of this range and may not have met your expectations.
We deeply regret any discomfort you experienced while waiting for the vehicle. Your feedback highlights an area where we can enhance our communication and transparency, ensuring that our customers are well-prepared for the potential wait times associated with our shared transportation service.