We have conducted a thorough evaluation of our boarding process in the context of your recent participation in the tour. In this review, it is noted that you have completed the tour according to standard protocol, which precludes the possibility of any refund by virtue of your successful completion of the experience.
With regard to the concept of the additional charge, we wish to emphasise that this fee is valid for all our distinguished clients, and its presence is notified in an absolutely transparent manner prior to the confirmation of the purchase of the service. Disclosure of this information is rigorously carried out both at the pre-payment stage and in our dedicated terms and conditions section, which can be consulted at the following link: (https://www.capitanhook.com/esp/terminos.php). This measure ensures that each of our valued customers can make an informed decision before proceeding with the completion of their transaction.