Thank you for taking the time to review our Isla Mujeres Catamaran Sailing Experience with Lunch & Open Bar experience. We take your feedback very seriously.
We are very sorry to learn your Experience was not up to your expectations, we contacted our Local Provider in order to confirm this situation with them.
As you say, getting the upgrade gave two of you access to the Open Bar at the club. Regardless of that complimentary soft drinks are usually given to our guests with the Standard Experience. We deeply apologize for the inconvenience this caused.
In regards of the Snorkeling portion, if the Captian and their Staff deems the activity potentialy dangerous, they have the Ultimate Authority to cancel it.
Lastly, Golf Cart rental options are available for all guests when we make dock at the Beach Club, this is by no means an attempt to take advantage of anyone, we only aim to provide our guests options to enjoy themselves as they may please.
Nevertheless, we are very sorry this was not the Experience you expected. We would like to make it up to you if you ever visit our beautiful destination again. We'll be more than glad to take care of you once more.
Until next time, warm regards.
The Travel Experience Group