Cancun

Visit to Chichen Itza, Ik Kil Cenote and Valladolid with Lunch from Cancun

Badge of ExcellenceCancún, Mexico
Private tour to three most important mayan cities in one day

From USD 147.00

Select Date and Travellers

Free cancellation
Up to 24 hours in advance.
Cancun Tours
All Cancun Tours
Audio Guides
Kid-Friendly
Likely To Sell Out
Unique Experiences
  • 12 hours
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Overview

This full-day tour from Cancun packs a sightseeing punch—see Valladolid, a 16th-century colonial city, visit the ancient Maya civilization of Chichen Itza, a UNESCO Site, and have a chance to participate in an ancient Mayan purification ritual of Temazcal guided by a real shaman. In the archaeological zone, admire the Kukulkan pyramid and the Temple of Warriors. A guide explains the cultural importance of the landmarks you stroll past. Spend leisurely time relaxing in the peaceful cenote of Ik-Kil. With round-trip hotel transport, this is a hassle-free experience you don’t want to miss.
  • Tour of Chichen Itza, Ik-Kil cenote, and Valladolid from Cancun
  • Discover the archaeological wonders of Chichen Itza, a UNESCO World Heritage Site
  • Swim in the tranquil Ik-Kil cenote and visit Valladolid, Yucatán’s third-largest city
  • Participate in a Temazcal ritual led by a real shaman
  • Hear about Maya history and culture from a guide
  • Round-trip hotel transport included

Why Travellers Choose This Tour

This tour makes covering these top Yucatan attractions easier (and less expensive) than trying to arrange transportation independently, especially if you're traveling with your family or large groups. Bring a few pesos if you want to rent a locker or life jacket for easy floating at the cenote.

What's Included

  • Pick up & drop-off, transport by air-conditioned vehicle
  • Professional certificated bilingual guide
  • Lunch (regional buffet)
  • Guided visit to Chichen-Itza & free time there, visit to the cenote Ik-Kil & free time there
  • All Taxes & Fees, no extra or hidden charges
  • Drinks, unless specified

Meeting And Pickup

You can head directly to the meeting point, or request pickup

Meeting point

  • Smart Cancun by Oasis
    Av Tulum 4, capilla ecumenica, 77500 Cancún, Q.R., Mexico

Pickup points

Select a pickup point

Start time

07:00 am

End point

This activity ends back at the meeting point.

Pickup details

Hotel lobby in Cancun hotel zone; for downtown hotels/accommodations in Cancun we offer several meeting points; and meeting point in Puerto Juarez Ultramar for Isla Mujeres hotels. Pick up from All-Inclusive Hotels on Riviera Maya, Akumal and Tulum is included. For Hotels in Puerto Morelos, Playa del Carmen, Playacar and Tulum we offer several meeting points. Please make sure you mentioned your hotel/accommodation details when making a booking. Please contact local supplier at least 48 hours before the tour to confirm your pick up time.

What To Expect

After early morning hotel pickup, travel with your guide to Valladolid, Yucatán’s third-largest city also called the Sultaness of the East. Get to know this quiet 16th-century city on a guided tour. Then enjoy a chance to participate in the ancient Mayan purification ritual of Temazcal guided by a real shaman.

Then, head to the UNESCO-listed Chichen Itza, the city-cradle of ancient Mayans. During this tour, explore the area and gain insight into its top landmarks, including the Kukulkan pyramid, an astronomical observatory, and the ball court. Learn about the dangerous game of pok-ta-pok played by warriors. You’ll also have free time to enjoy Chichen Itza on your own.

Take a break from sightseeing with a swim in Ik-Kil, an underground cenote before ending the tour with drop-off at your Cancun hotel in the evening.

Chichen Itza

3 hours • Admission Ticket Included

Cenote Ik kil

1 hour • Admission Ticket Included

Valladolid

20 minutes • Admission Ticket Free

Additional Info

  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult.
  • Not wheelchair accessible
  • Bring towels, sunscreen and sunglasses, bottled water, remember to use biodegradable sunscreen.
  • You may want to bring a light sweater or jacket as it could get cold on the transportation on our way to Chichén Itzá and back.
  • Stroller accessible
  • Wear comfortable walking shoes or sneakers, flip flops are not recommended for the archaeological site.
  • Don’t bring tripod for your camera, as it is not allowed to get these inside the Mayan Ruins.
  • Infants must sit on laps
  • Most travellers can participate
  • You must contact local supplier at least 24 hours before your product date to confirm your reservation and arrange transportation. Use the contact details on your confirmation/voucher.
  • Please don´t forget to specify your accommodation name and/or address in the booking.
  • This tour/activity will have a maximum of 56 travellers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveller Photos

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Featured review
Arthi_r
Our tour guides Carlos and Ricardo were awesome. We learned a lot about history of Mayans and enjoyed the tour of Chichen Itza and swam in the cenote which was a wonderful experience. We didn’t have to wait to pick up the passengers since they had arranged separate transportation for each group to collect in one place that saved a lot of time.

Reviews

4.5
430 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travellers.
Showing 1-10 of 430 reviews
informative courteous...
Tarun_S, Sept 2023
informative courteous guide able, ramon and blanco and safe driver santiago. well information provided
Response from Host, Sept 2023
Dear Traveler, Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our team. Your kind words motivate us to continue providing top-notch service to all our guests. We hope to welcome you back on another adventure soon! Warmest regards, The OlMar Travel Mexico Team
Drink Water
Shane_N, Sept 2023
The most memorable moments were seeing Chichen Itza and swimming in the Ik Kil Cenote. It was hot outside, and we moved quickly as a group. The tour guide did his best to keep everyone together, although it may have worked out better to give everyone a meeting time at a specific location so people could move around the sites at their own pace. At Chichen Itza, we were given 15-20 minutes of free time; ten minutes later our guide and group had disappeared. The confusion coupled with the heat elevated emotions and created unnecessary stress. Additionally, we did not make it back to our hotel until after 10 p.m., which added to the stress because we were flying out early the next morning. Ultimately, adhering to a more accurate agenda and giving people the option to either move with the group or meet at a specific time and place would have made a long day more enjoyable
Response from Host, Sept 2023
Dear Traveler, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed Chichen Itza and the Ik Kil Cenote, two of our favorite spots! We genuinely apologize for any inconvenience caused by the group's movement and timing. Your feedback is invaluable, and we'll definitely consider implementing a meeting time system for free exploration and ensuring our itinerary aligns better with our promises. Your comfort and enjoyment are our top priority, and we're committed to making improvements based on your insights. We hope to have the opportunity to serve you again in the future and provide an even better experience. Safe travels! Warm regards, OlMar Travel Mexico Team
Very Interesting.
JLancefield_E, Aug 2023
The visit to Chichen Itza ruins was very interesting. The swim on the Cenote was also exciting. The trip was a bit long. I would have been satisfied to end after the Cenote swim.
Response from Host, Aug 2023
Hello, Thank you for sharing your feedback with us. We're thrilled that you found the visit to Chichen Itza ruins and the swim in the cenote interesting and exciting! Both are indeed incredible experiences. If you decide to join us again, feel free to explore our other tours that might better suit your preferred duration. We're here to make your next adventure just as enjoyable and memorable. Warm regards, The OlMar Travel Mexico Team
Awesome experience
Vickie_G, July 2023
Awesome experience, Ricardo was amazing. BOOK IT. Knowledgeable guides, great food, and the cenote was so refreshing
Response from Host, Aug 2023
Dear Traveler, We're absolutely thrilled to hear about your awesome experience with us! Our team takes pride in being knowledgeable guides and ensuring you have a great time. Thank you for the fantastic recommendation! We can't wait to welcome you back on another adventure. Until then, keep exploring and making memories! Warm regards, The OlMar Travel Mexico Team
A walk through history
Rhonda_F, July 2023
Excellent guides. Nice cool and clean bus. Fabulous meal and interesting history. The Cenote was excellent! This is a 12+ hr day. Be ready for that.
Response from Host, July 2023
Dear Rhonda, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our guides. Thank you for choosing us as your tour operator, and we hope to have the pleasure of welcoming you back for more unforgettable adventures in the future! Warm regards, OlMar Travel Mexico
Great Trip
Efrain_C, July 2023
The trip met my expectations, especially the Driver Ruben and the guides, Abel , Christian n Diego took very good care of us and the whole group. Very knowledgeable and professional staff. Will definitely recommend
Response from Host, July 2023
Dear Efrain, Thank you for your wonderful review! We're thrilled to hear that your trip met your expectations, and we're especially pleased that our driver Ruben and guides Abel, Christian, and Diego took great care of you and the entire group. We take pride in our knowledgeable and professional staff who strive to provide exceptional service. Your recommendation means a lot to us, and we appreciate your support. Should you have any future travel plans, we'd be more than happy to assist you again. Best regards, OlMar Travel Mexico
Well worth it!
Eric_F, June 2023
Chichen Itza is certainly well qualified as one of the new 7 Wonders and was a fantastic experience. Our tour guides Christian and Gabriel were well-informed and truly passionate about the culture and history, which really came through in the tour and through their interactions with visitors. The ik Kil cenote visit was also a 10/10 and a great time enjoying the unique geology and a fascinating insight into the culture and history of the indigenous people of the Yucatan and their resourcefulness in using the cenotes for drinking water and cultural ceremonies. The lunch and opportunity to be immersed even more in the Mayan culture was great and the stop in Valladolid, while brief, was a wonderful conclusion to the day.
Response from Host, June 2023
Dear Eric, Thank you for sharing your fantastic experience with us at Chichen Itza and the surrounding attractions. We are delighted to hear that your tour exceeded your expectations and left a lasting impression on you. We couldn't agree more that Chichen Itza deserves its recognition as one of the new 7 Wonders. Its rich cultural and historical significance makes it a truly awe-inspiring destination. We are thrilled that our tour guides, Christian and Gabriel, were able to enhance your experience through their extensive knowledge and genuine passion for the culture and history of the region. We take pride in our guides' dedication to providing informative and engaging tours, and your compliments are greatly appreciated. The cenotes hold a special place in the Indigenous people's history and continue to be an essential resource for them. We are glad that you enjoyed the unique geology and gained a fascinating insight into the culture and resourcefulness of the Yucatan's indigenous communities. It's wonderful to hear that you also appreciated the immersive experience of the Mayan culture during lunch. We strive to offer our guests an opportunity to connect deeply with the local culture, and we're thrilled that you found it to be a great addition to your day. Thank you once again for choosing our tour agency and for your kind words. We hope to have the pleasure of welcoming you back in the future for more memorable experiences. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, OlMar Travel Mexico Team
Don’t do it. It’s 14 of product promotion and shopping.
Victoria_W, June 2023
This one day ruined our whole trip. Sadly it was our last day and the day that my kids will remember most as the worst day ever. We came on this long ride to see Chichen, wonder of the world. We spent most of our day waiting in shops, waiting for buffet, waiting, waiting, on the bus, we had exactly 20 mins at suytun, our guide told us we could swim or take a pic but not both. Hurry hurry. We had 10 mins there after you get off bus and through the lines. Then we were taken to some area never advertised for shopping and lunch. We were forced to wait in an extremely overpriced store. It was triple the amount of money as it was at suytun. Then we were told lunch was ready and led yet into another shop we forced to wait in for a bit before letting us out. Lunch was hurry hurry again. We went to chichen only to be told we had 20 mins or else the next cenote would be closed. After we got through the line (we were delayed and rerouted from group to have to get the child bracelet) by time we got to group, we had 10 mins to hear/see everything. We were with the Spanish group but needed English but our guide had left without us. How does a guide leave without you? He should’ve seen we were rerouted for child bracelet. I immediately contacted viator on chat and asked for help. They asked me if I had a what’s app number and where am I from. Disturbing that they didn’t have that info since we had a whole text thread from booking to pickup. We finally found the guide, and now we had 7 mins left. Our guide told us chichen was used for astronomy purposes. Sun. Moon. Stars. That the ball court never was used to play games. He said they watched the stars there. We didn’t learn an ounce of history. Only that it’s about the stars and sun and moon. What did they do there back then? Did they just sit on the ground gazing at the sky? Come on really? Didn’t learn any of the structures. We had three mins to take pics and walked away feeling rushed and forbidden to purchase anything there because they do not give you time and prices were cheaper by far but they said it doesn’t help locals. We had 20 mins at chichen Itza. We left at 6:50am and we had 20 mins at one cenote and twenty mins at chichen itza. Even if we hadn’t gotten rerouted away from our group, even if we had the whole 20 mins there, by the time you walk to the pyramid, there’s not enough time to view and learn and enjoy. This was devastating. The most monumental piece of the trip, we were unable to experience. This feels heartbreaking and like a completely robbery of money for over $500 USD I was hurried through this marvelous wonder, I could only see one part of it. Who knows what else is there even. And I live in the USA so I will never have the chance to see this wonder again. I trusted my trip in your hands. I just don’t understand how 14 hours and I had 20 mins of chichen itza. Most of my day we spent waiting or in shops for $500. I’m so mad that we didn’t learn anything. I should’ve boughten an audio tour. I’m so mad. I dragged my kids for this. We then went to ik kil. We had one hour there and sat around bored. We jumped in several times and then had nothing to do. We waited. Why did we race out of chichen only to be bored at ik kil. Ik kil was beautiful but we stayed in the water 20 mins, jumped in repeatedly, walked around, and still had time to kill. Many pics of us you’ll find us sitting on the ground and waiting. We arrived back at 10:15pm. 6:50am-10:15pm all for 20 mins at chichen. I’m mad I wasted money that I don’t really have to spend, i am not rich. But I wanted to give my kids history and we were robbed of it all for them trying to make us shop from stores that are wrongfully overpriced. They kept talking about having good energy and doing right by the spirits- well then how can they live with themselves scamming visitors especially Americans? Ruined our day and time. Wasted my money. My children will always remember Mexico to be the worst trip ever. If I didn’t make it clear yet, 14 hours of product promotion.
Response from Host, July 2023
Dear Victoria, Thank you for taking the time to share your experience with us, and we sincerely apologize for the disappointment and frustration you encountered during your tour to Chichen Itza. We understand how important this visit was to you and your family, and we deeply regret that it did not meet your expectations. Firstly, we would like to apologize for the excessive waiting times you experienced throughout the day. We understand that waiting can be tedious and it can negatively impact the overall experience. We strive to ensure that our shared tours run smoothly and efficiently, providing ample time for exploration and enjoyment. However, the logistics for the shared tours often depend not only on the tour operator's efforts but on the group also. We will review our processes to prevent similar issues in the future. Regarding the limited time you had at Suytun, we apologize for the rushed experience. Our intention is to provide all our guests with the opportunity to both swim and capture memorable photos. We value your feedback and will take it into consideration to improve the itinerary and ensure a more balanced and enjoyable visit for future guests. As for the shopping stop, our only goal is to provide opportunities for local artisans and vendors to showcase their products. We apologize for any inconvenience caused by that. We are truly sorry to hear that the time allotted for Chichen Itza was not sufficient for you to fully explore and learn about this incredible archaeological site. Our guides are trained to provide insightful historical information about the various structures and their significance. Your feedback will be shared with our team to ensure that future tours allow for a more immersive experience at Chichen Itza. Additionally, we would like to highlight that for travelers seeking a more personalized and tailored experience, we offer private tours. Private tours provide the opportunity to customize the itinerary according to your preferences, allowing for a more leisurely pace and the ability to spend more time at each attraction. This ensures that you can fully immerse yourself in the history and beauty of Chichen Itza without feeling rushed or waiting for the rest of the group. We understand that each traveler has unique needs and expectations, and we always strive to provide options that cater to individual preferences and budgets. We sincerely apologize if this information was not adequately communicated during your booking process, and we encourage you to consider a private tour in the future for a more exclusive and personalized experience. Once again, we sincerely apologize for the negative impact this tour had on your overall trip and the memories you and your family have of Mexico. We appreciate your feedback as it allows us to identify areas of improvement and enhance the quality of our services. We value our guests' satisfaction and hope that you will give us another opportunity to provide you with a memorable and enjoyable tour experience in the future. Kind regards, OlMar Travel Mexico
Awesome experience
Arthi_r, May 2023
Our tour guides Carlos and Ricardo were awesome. We learned a lot about history of Mayans and enjoyed the tour of Chichen Itza and swam in the cenote which was a wonderful experience. We didn’t have to wait to pick up the passengers since they had arranged separate transportation for each group to collect in one place that saved a lot of time.
Response from Host, May 2023
Dear Travelers, Thank you so much for your positive review of our tour! We're thrilled to hear that you had an awesome experience with our tour guides Carlos and Ricardo. Our guides are passionate about sharing their knowledge and ensuring that our guests have a memorable and educational journey. We understand the importance of efficient logistics, and we're glad that our separate transportation arrangements for each group helped save time and eliminated any waiting for other passengers. Our aim is to provide a seamless and hassle-free experience, allowing you to make the most of your tour and maximize your time at each destination. Thank you once again for your kind words and for choosing our tour. If there's anything else we can assist you with or if you'd like to explore more destinations, please don't hesitate to let us know. We're here to help you create more unforgettable journeys! Best regards, OlMar Travel Mexico Team Your Trusted Guide in Mexico
Educational
Estella_A, May 2023
Having photos with one of the 7 wonders of the world. Educational tour about the Mayan culture and able to visit one of the Mexico’s City.
Response from Host, May 2023
Dear Travelers, Thank you for sharing your feedback on our tour! We're thrilled to hear that you had the opportunity to visit one of the 7 wonders of the world and capture memorable photos. Being able to stand in front of such an iconic and awe-inspiring landmark is truly a special experience that stays with you for a lifetime. We're delighted that our tour provided you with such valuable experiences. If there's anything else we can assist you with or if you'd like to explore more destinations, please don't hesitate to let us know. We're here to help you create more memorable journeys! Best regards, Olmar Travel Mexico Team Your Trusted Guide in Mexico
Most Amazing tour ever!
Joshua_N, Apr 2023
Our time was amazing! If your open to being part of an experience then this is it. Our tour guide Abel was unbelievably smart and extremely informative and funny! His crew was also very kind and spoke three diffrent languages wich helped Our group of internationals. The sites were breath taking and we were on time with it all. Transportation was clean and comfortable. Hands down 5 star service!
Response from Host, Apr 2023
Dear Traveler, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you had an amazing time on our tour. Our team takes great pride in providing top-notch service and ensuring that our guests have an unforgettable experience. We appreciate your kind words and the five-star rating. We hope to have the opportunity to welcome you back on one of our tours soon. Thank you for choosing OlMar Travel Mexico as your tour operator. Best regards, OlMar Travel Mexico Team
Did what they said, but fell way short
Feliz_D, Apr 2023
Did we do everything that we were supposed to do yes. But the experience lacked from my past experience to Chichén Itzá. Be prepared to take a huge passenger van. We were picked up at 7:30 but had to pick up the additional 50 people which means we did not get started on the trip until at least 10 o’clock. Our tour guide begin to give us some wonderful information about the archaeological site, but then after 30 minutes lost our attention. He finally got frustrated and told us how lucky we were to be where we were at. He asked us if you wanted to continue and some people said no, but he continued on. The reason why it was a sales pitch to buy a certain product at the local shop where you eat. After lunch you go to Chichén Itzá. Which really is port planning. Last time I went we went to Chichén Itzá First, while it was still cool. This time. We were there at 1 o’clock. In the heat of the day. Luckily, we brought lots of water and bought some more. Recommendation to go on a tour that ensures that you go early in the morning to beat the heat, after Chichén Itzá, they took us to a cenote. After reading the fine print, it says that it will take you to the cenote not that you necessarily will get in. Our tour guy told us that we had less than an hour to shower, change, rent rent, the lifejacket get into the cenote, which was super packed and then get back change and be back at the bus. Our last tour that we took, we went to a wonderful cenote, which only had about 10 other people there after that we went to the city of Valladolid. As we got back on the bus, the tour bus allowed a vendor to get on and try to sell us some of their tequila. Once again, another sales pitch. As we approach the city, our tour guide informed us that we could not stay long. He told us that we would only have 25 minutes for this stop. Which allowed us just to get a few ice creams. Once again, the tour did everything it promised. But everything felt rushed and everything had a sales pitch with it. Multiple times we were told that we needed to buy certain products or tip people because that is “ how people earn money” from the tours. Make sure that the tour gets a Chichén Itzá early and that you get plenty of time to explore both the city and the cenote.
Response from Host, Apr 2023
Dear Travelers, Thank you for sharing your feedback on your recent Chichén Itzá tour with us. We value your honesty and constructive criticism, and we are committed to using your comments to improve our future tours. While we understand that the van size may not have been ideal for your comfort, we do our best to ensure all guests are safe and accommodated. Our shared tours are popular, especially during peak seasons like Spring Break, and we have found that larger vehicles are necessary to accommodate all of our guests. However, we do offer small group and private tours for travelers seeking a more exclusive experience. We acknowledge that the timing of the tour may not have been ideal for everyone, but we want our guests to understand that it takes several hours to arrive at Chichén Itzá from Cancun. As a result, it may not be possible to arrive at the site during the cooler parts of the day, especially during hot months like spring and summer. We appreciate your feedback on our tour guide's communication skills and will take it into consideration as we continue to improve our offerings. Additionally, while we offer opportunities for guests to purchase local products, we understand that this should not detract from the overall historical and cultural significance of the sites we visit. We acknowledge that every traveler has unique preferences, and we strive to cater to these needs to ensure that our guests have a memorable experience. We understand that some guests may prefer a more intimate and personalized experience, with smaller vehicles and flexible schedules that can be tailored to their needs. For these discerning travelers seeking a more exclusive and customizable experience, we offer our small group and private tours. These tours provide a more intimate setting, with fewer people and a more personalized itinerary that can be adjusted to meet the specific needs and preferences of each guest. We are committed to providing our guests with the best possible experience, and we encourage all travelers to explore our range of tour offerings to find the one that best suits their individual needs and preferences. Again, thank you for choosing us as your tour operator, and we hope to have the opportunity to welcome you on a future tour. Sincerely, OlMar Travel Mexico Team
One of the 7 Wonders of the World.
Ira_S, Apr 2023
Very long day, but worth the experience. Mostly excellent cultural experience. Bring food or wait until 3pm for lunch.
Response from Host, Apr 2023
Dear Travelers, Thank you for taking the time to share your experience with us. We're glad to hear that you found the day to be worth the experience and that you enjoyed the cultural aspects of the tour. We apologize for any inconvenience caused by the long day, but we do our best to ensure that our tours are packed with as much adventure and exploration as possible. We appreciate your understanding and patience throughout the day. We also appreciate your feedback regarding food options. We'll take this feedback into consideration as we work to improve our tour offerings. Thank you again for choosing us as your tour operator, and we hope to have the opportunity to welcome you back on another adventure soon. Best regards, OlMar Travel Mexico Team
Loved the entire day trip, the guides were great. Swimming in the Cenotes was awesome. Trip to Valladolid to short
AnnaMarie_B, Apr 2023
The entire day was amazing, long but amazing. The start of the day was completed with an a wonderful guide that provided so much information and time to see everything. The cenotes swim was a wonderful way to cool off after the hot weather earlier in the day. The only thing was the visit to the Valladolid was to short. Half hour is not enough time to see anything.
Response from Host, Apr 2023
Dear Travelers, Thank you for taking the time to write this wonderful review of your recent tour with us. We are thrilled to hear that you had an amazing day and that your guide provided you with informative and engaging commentary throughout the tour. We are also glad that you enjoyed the refreshing swim in the cenotes, which is always a highlight of our tours. We do our best to ensure that our guests have plenty of time to explore each destination and to make the most of their experience. Regarding your feedback on the visit to Valladolid, we appreciate your input and will take it into consideration as we work to improve our tours. Thank you again for choosing us as your tour operator and for sharing your feedback with us. We hope to have the opportunity to welcome you back on another tour in the future. Best regards, OlMar Travel Mexico Team
Enjoy the experience
Susan_D, Apr 2023
Visiting the ruins with the well knowledgeable guide. Very hot and windy day, you have to be prepared to the conditions specially if you come from the north hemisphere.
Response from Host, Apr 2023
Dear Susan, Thank you for taking the time to leave us a review of your recent tour of the ruins. We're pleased to hear that you enjoyed your visit with our knowledgeable guide. We completely understand that the weather can be challenging for visitors who are not accustomed to the heat and wind. That's why we always encourage our guests to come prepared with appropriate clothing, hats, sunscreen, and plenty of water to stay hydrated during their visit. We appreciate your feedback and will continue to do our best to ensure that our guests have a comfortable and enjoyable experience while visiting the ruins. Thank you again for choosing our tour company, and we hope to have the pleasure of welcoming you back on another tour in the future! Best regards, OlMar Travel Mexico Team
Long day but definitely worth it.
Tom_D, Apr 2023
Chichen Itza was incredible. We both also really enjoyed swimming in the Cenote. We also enjoyed the commentary from our tour guide (Marko). We felt comfortable with the number of people on the tour as it meant the transition between each location was seamless. It also helped that Marko’s communication was excellent.
Response from Host, Apr 2023
Dear Travelers, Thank you for taking the time to leave us a review! We are thrilled to hear that you had an incredible time visiting Chichen Itza and swimming in the Cenote. Our team works hard to ensure that our tours are both enjoyable and informative, so it's great to hear that you found our tour guide Marko to be engaging and informative. We're glad to hear that you felt comfortable with the number of people on the tour, as we always strive to provide a seamless and stress-free experience for our guests. Thank you again for choosing our tour company, and we hope to have the pleasure of welcoming you back on another tour in the future! Best regards, OlMar Travel Mexico Team
Great Trip but no souvenir.
Maria_M, Apr 2023
The trip was well organized, kudos to that. But we didn't get a chance to buy souvenirs (like keychains and ref magnets that we collect when we travel) because there was no time alloted for that. So sad I don't have a memorabilia of the Chichen Itza.
Response from Host, Apr 2023
Dear Travelers, Thank you for taking the time to leave a review of your recent trip to Chichen Itza. We are glad to hear that you found the tour to be well-organized. However, we apologize for any disappointment you may have experienced regarding the lack of time for purchasing souvenirs. Thank you again for your feedback, we appreciate it and hope to have the opportunity to serve you again in the future. Best regards, OlMar Travel Mexico Team
Choose this trip!
Ashley_M, Apr 2023
Prepare for a very long day but one that’s you will really appreciate! Went solo and felt comfortable. Learned a lot and would recommend over any other travel experiences!
Response from Host, Apr 2023
Dear Traveler, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your solo tour with us and found it a valuable and memorable experience. Thank you for recommending us over other travel experiences. We strive to provide our guests an exceptional and unique experience they will always remember. Thank you again for choosing our tour company, and we hope to see you soon. Best regards, OlMar Travel Mexico Team
Much less than we hoped
Edward_J, Apr 2023
Crammed into an undersized van with 20 people, no room for bags except on your lap for a 3 hour drive each way. Chichen Itza was rushed with 1 hour total - not 2 1/2 hours as advertised. We were pressured not to buy from local vendors there and were rushed through the site, so couldn’t even if we tried. The cenote was awesome but 1 hour there total, leaving about 1/2 hour in the pool outside of changing and walking. The buffet lunch was excellent but large drinks were extra $6 each. Then came the likely reason not to shop elsewhere - they shuttled us into the village store which had nice items, but very limited selection and very overpriced. The 25 minutes at the colonial town was enough because all the ethnic clothing stores were essentially the same. Would have wanted much more free time at Chichen Itza to explore rather than the additional Mayan experiences. FYI, there was no ceremony as advertised (not a complaint).
Response from Host, Apr 2023
Dear Edward, Thank you for taking the time to share your experience with us. We're sorry to hear that your expectations were not met during your tour at Chichen Itza. As a tour company, we prioritize the comfort and safety of our customers. We adhere strictly to the transportation authority's safety regulations and guidelines, and our vehicles are designed to accommodate a specific number of passengers. We appreciate your feedback and are continually working on improving the transportation arrangements for our tours to ensure our customers' comfort. We apologize that you felt rushed during your visit to Chichen Itza. Our tour itineraries are designed to provide our customers with ample time to explore the site. We aim to allocate between 2-2.5 hours per tour, and we regret if this was not communicated clearly or achieved for your tour. Please provide your Booking number, so we can investigate more on transportation conditions and itinerary. Regarding local vendors, we understand that some customers may wish to support local Mayan communities. However, as a responsible tour operator, we prioritize our customers' safety and well-being. At times, we may advise against purchasing items from certain local vendors to avoid any risks to our customers' safety. We apologize if this was not communicated effectively during your tour. We're delighted to hear that you enjoyed the cenote and buffet lunch. However, we apologize for any confusion about the additional costs of large drinks, which are not included in the tour description. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable tour experience in the future. Best regards, OlMar Travel Mexico Team
Let’s look at a picture I took, not the actual thing 100 feet away
Anthony_H, Apr 2023
Starting this review I think the biggest problem was that being at the location, we spent more time looking at the guides pictures of a different location, the same exact location, and a picture that was a picture from a magazine instead of enjoying the actual locations. We rushed through chicken Itza- looked two of the many buildings, but spent a lot of time for the guide to find pictures on his phone. Instead of spending those 29 minutes, we could have seen the largest game area a few feet away or even spend a few minutes to look at the columns. Then we were rushed to the cenote. All said we had time to get the life jacket,change, walk down, jump in, then it was time to leave. A total of 45 minutes. I know everyone has a reason why they go somewhere, my reason was to see the location - not a picture that was taken months or years earlier. Everyone, this is a bus tour and alll of the locations. Are bus tours. That means there are lots of people doing the same thing. Mayan. Ok then we are taken to a location where lunch is served. Thing group buffet. Then many minutes in the “Mayan” craft store that has inflated prices of the exact same items you will see at the next stop, but not commissionable to the tour guide. Case in point there was an item I liked but it was 215 at the craft location. The same exact item at the Mayan tour not connected with the tour guide (read same exact thing) was 150. I know people need to make money and when you are part of a guided tour you will pay in many ways, just be aware of it and you can enjoy yourself, you know what I mean.
Response from Host, Apr 2023
Dear Travelers, We are sorry to hear that you did not enjoy your recent tour experience with us. We appreciate all customer feedback as it helps us improve and make necessary changes to our tours. We apologize that you felt rushed during your visit to Chichen Itza and that your tour guide spent too much time showing pictures instead of allowing you to fully appreciate the site. Our tour guides are instructed to provide information and context to the historical sites we visit, and we understand that this should not detract from your overall experience. We work hard to ensure that they balance sharing knowledge with providing ample time for our customers to enjoy the sites. That is why we always give our clients the possibility to explore the place on their own if they feel like it. Regarding the time spent at the cenote, we understand that this may have felt rushed. However, the itinerary is designed to ensure that our customers have enough time to experience all the sites scheduled for the day. We apologize if you did not feel like you had enough time at the cenote. Regarding local vendors, we understand that some customers may wish to support local Mayan communities. However, as a responsible tour operator, we prioritize our customers' safety and wellbeing. At times, we may advise against purchasing items from certain local vendors to avoid any risks to our customers' safety. We apologize if this was not communicated effectively during your tour. Thank you for sharing your feedback with us. We will take all of your comments into consideration and work towards making the necessary improvements. We hope that you will give us another chance to provide you with a more enjoyable tour experience in the future. Best regards, OlMar Travel Mexico Team
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