Thank you for taking the time to share your experience with us, and we sincerely apologize for the disappointment and frustration you encountered during your tour to Chichen Itza. We understand how important this visit was to you and your family, and we deeply regret that it did not meet your expectations.
Firstly, we would like to apologize for the excessive waiting times you experienced throughout the day. We understand that waiting can be tedious and it can negatively impact the overall experience. We strive to ensure that our shared tours run smoothly and efficiently, providing ample time for exploration and enjoyment. However, the logistics for the shared tours often depend not only on the tour operator's efforts but on the group also. We will review our processes to prevent similar issues in the future.
Regarding the limited time you had at Suytun, we apologize for the rushed experience. Our intention is to provide all our guests with the opportunity to both swim and capture memorable photos. We value your feedback and will take it into consideration to improve the itinerary and ensure a more balanced and enjoyable visit for future guests.
As for the shopping stop, our only goal is to provide opportunities for local artisans and vendors to showcase their products. We apologize for any inconvenience caused by that.
We are truly sorry to hear that the time allotted for Chichen Itza was not sufficient for you to fully explore and learn about this incredible archaeological site. Our guides are trained to provide insightful historical information about the various structures and their significance. Your feedback will be shared with our team to ensure that future tours allow for a more immersive experience at Chichen Itza.
Additionally, we would like to highlight that for travelers seeking a more personalized and tailored experience, we offer private tours. Private tours provide the opportunity to customize the itinerary according to your preferences, allowing for a more leisurely pace and the ability to spend more time at each attraction. This ensures that you can fully immerse yourself in the history and beauty of Chichen Itza without feeling rushed or waiting for the rest of the group. We understand that each traveler has unique needs and expectations, and we always strive to provide options that cater to individual preferences and budgets. We sincerely apologize if this information was not adequately communicated during your booking process, and we encourage you to consider a private tour in the future for a more exclusive and personalized experience.
Once again, we sincerely apologize for the negative impact this tour had on your overall trip and the memories you and your family have of Mexico. We appreciate your feedback as it allows us to identify areas of improvement and enhance the quality of our services. We value our guests' satisfaction and hope that you will give us another opportunity to provide you with a memorable and enjoyable tour experience in the future.
OlMar Travel Mexico