Arrive 3:30PM at the Caribbean Carnival Pier it's right next to Playa Tortugas Ferry terminal, Blvd. Kukulcan km 6.5 Zona Hotelera Cancun. Please leave your hotel in time. The boat will depart at 4:00PM sharply if you don't arrive by that time the boat will leave and you will not be refunded.
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.