Dear Terrence,
We appreciate each one of the comments and feedback that our valued customers provide to us as these help us improve.
On the day of your activity local authorities made the call to suspend water activities such as snorkeling, please note this was done in an effort of keeping our visitors' safety.
We were informed by the local boat operator that your Jet-Ski was indeed delayed due to the operational changes occurred on this particular day and that the team was advised you would come back to take the Jet-Ski Rental after lunch, unfortunately we didn't have the opportunity to have you back.
Next time you visit Cancun area, please reach out to us, we would be more than pleased to have the opportunity to pamper you the way you deserve and fulfill your expectations.
Vuelva pronto!
Marco Schiapparelli
+52 1 998 338 2784