Hello Celine, we appreciate you giving us feedback on your experience. First, we are glad that you and your family enjoyed each of the activities that are designed with families like you in mind, to experience the best adventure in the Mexican Caribbean jungle. On the other hand, the extra charge was probably confusing, you booked for a double ATV and according to the number of your group, one of you need to drive a single ATV and you had to pay the extra charge at check in. We will improve our check in process, with your suggestions you give us. Lastly, regarding the staff, we have certified guides at each activity station, and it is complicated for one guide to be with the group during the whole tour, but we will improve the organization so that you have an excellent day with us. Thank you for joining us on this adventure, we hope to see you soon in the Mexican Caribbean.