Hello dear traveler, thank you very much for your comments. I will give you the explanation about what happened in your tour. The transportation that takes you to each of the points to visit on the tour is considered since you are picked up from your hotels, when you decide to go with your own vehicle, we do not consider your places in transportation knowing that you will drive your vehicle. Our staff in the horseback riding tour prioritizes the safety of our visitors, you are given the horses that best suit each one of your and the safety equipment is adjusted. The person who got on the horse was very nervous and was moving too much on the horse before starting the tour, when the guide saw this, he took her off the horse to secure all the equipment and gave her again the explanation of how to ride, during the tour there was no other inconvenience, and we did not receive any report from the girl. When doing each of the activities we did not return to the previous points that we had already visited, the guide advised them of this information and reminded them to please do not forget anything in the place of the horseback ride, when arriving at the cenote in your own car you forgot some belongings in the previous point, so you had to return for your things, there took time in which you were going to enjoy the swim in the cenote. At the end of the tour, we did not receive any other report about any problem with the tour that we could help you with, we are sorry that you did not enjoy your tour and felt rushed in each of the activities, however, all the times are considered so that the itinerary is fulfilled satisfactorily. We appreciate your understanding and hope that on your next visit you will enjoy the wonders of the Mayan jungle.