Hi Trevor. Thank you for your review which appears to be a poor reflection of our tour. You seem to have missed a few points. Please allow me:
- "I thought it was a smaller tour":
Listed on Viator where you bought your ticket under What's included is this: "Transportation in a modern, spacious double deck, air-conditioned motor-coach". Furthermore, you received a personalised email via the Viator app from us shortly after making the booking on 23/10 at 16h00 confirming the exact pick up place and time for your 24/10 tour (which was read). The last paragraph of this email reads as follows:
"Stop 8: Camps Bay: Address: Beach Road - Opposite the Bay Hotel. Time: 08:55. At the pick-up point please look for a “City Sightseeing” branded bus stop. Be sure to be there 5 minutes before the listed departure time and keep a look out for a red coloured CAPE EXPLORER tour coach"
So I am not sure how you could imagine to be on a small group tour?
- "I stood at the stop on time (early)":
The on-bus camera system which includes cameras on the outside clearly shows the bus stop empty at time of departure. With the above information surely it would not have been difficult to spot the only red double deck bus on the beachfront?
- The tour is rushed":
No other tour spends the amount of time at the Penguins and Cape Point/Cape of Good Hope as ours does. Do our guides issue clear departure time information? For sure as we have different nationalities and want to make sure everybody has a good time.
Brahm, Kyle and Mandi are long standing and very pro-active members of our crew. Nobody is more flexible and service oriented than Mandi in assisting customers in need when its justified.
We carry many happy travellers every day and seldom if ever have such issues. I really think that this is a case of sour grapes for missing the bus at the bus stop in Camps bay (where it left exactly as advertised and we had advised you of) and having had to Uber to Simonstown to catch up.
If you prefer being squashed with up to 12 other passengers in a microbus under the guise of a 'small group tour' then please feel free. We stand proudly by our product which offers a spacious tour coach with big vista windows, top quality guides, super quality service from dedicated members of staff, great value for money and lots of free time at the key locations. And I apologise in advance if this is another PR fail in your opinion but I really don't believe your criticism is valid and will happily stand up for my team.