Thank you for your review which is not really inline with the normal feedback we get about the tram tour? We will of course send your comments on to the tram team for them to investigate, but here is some of my feedback so long:
"Stickers other guests received": These are used to determine which tram route you are on and which tram product you have bought. (The tram runs different excursions, from a standard hop on hop off experience right through to personally hosted private experiences.) Prices vary accordingly. So you may be comparing a private all included experience with that of the standard hop on hop off experience that we advertise on our tour and include in this experience.
"also don’t receive any free tastings on this tour besides one glass": What we advertise is, and I quote from the listing: "One tasting sized glass of wine in the tram". Looking at your comment, you received this. It very clearly states "Wine tasting fees at the chosen wine estates" under the "Whats excluded" section of the listing on Viator.
So it seems your friends got exactly what we advertise and you paid for. Perhaps something got lost in translation and they expected something different to what you chose?