Good day Mbali
We are very concerned about your experience as it would appear it did not meet your expectations.
I have called your mobile number to discuss your experience, because we feel it's our duty to make sure we exceed your expectations which unfortunately doesn't seem to be the case.
We would therefore appreciate if you could elaborate in more detail which part of the tour was "very bad" and just as importantly, in what way "the service was worse".
Unfortunately, the call went unanswered and I will try again later.