Dear Melaine,
Thank you for your feedback, in the ticket you received, there are details about time ( 05:00 pm ) and meeting point.
You asked for a refund as you came to the pier at 05:08 pm, but our boat left on time at 05:00 pm in order to guarantee 2 hours Sunset Cruise to all the customers that were already on board.
I am sorry if you do not feel comfortable with our decision but there were 58 passengers that reach us on time and they have paid for a 2 hours Sunset Cruise.
Best,
Bona Vida Crew