Thank you for sharing your thoughts on your recent kayaking and snorkelling adventure with us. We sincerely apologise for not meeting your expectations during the tour.
We regret that the duration of kayaking and the snorkelling spot did not provide the experience you had hoped for. We have finished a bit earlier in a few times if we believe all participants wish to go back to shore, perhaps we did not read the situation accurately in this case.
We appreciate your kind words about our friendly guide and also understand that your opinion differs from other customers who have enjoyed the same tour you were in.
We value your feedback and will use it to enhance our services for all our guests. If you have any further suggestions or concerns, please feel free to contact our team at email@example.com
Thank you for choosing us for your adventure, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.