Hi there, Thank you for your review. I am sorry to hear of your experience with Viator. You have entered your review on our day tour page. Perhaps they have another area on their website or through trip advisor you could contact? We are sure they would appreciate your feedback. We are so glad you experienced our tour ! We love showing our gorgeous hinterland mountains to our guests! :-) If you like, feel free to give us a call on 55315536 or email us on email@example.com and we will offer you a super great deal on another tour! :-) With Warm Regards, the Scenic Day Tour Group team.