Thank you for taking the time to provide us with your feedback on your recent trip to the Copan ruins with our guide, Ruben. We are glad to hear that you enjoyed your lunch and and the experience at the ruins.
We are sorry to hear that you experienced some frustration during the border crossing, and we apologize for any inconvenience this may have caused you. We understand that the miscommunication about the border crossing process may have been disappointing, and we will certainly take your feedback into consideration to ensure that our guides are better equipped to assist our customers with border crossing procedures in the future.
We take great pride in providing our customers with the highest level of service and care, and we apologize that we fell short of your expectations on this occasion. We appreciate your honest feedback and we will do our best to improve the overall experience for our customers going forward.
We hope that you will consider giving us another opportunity to provide you with an exceptional experience in the future.
Thank you again for your feedback, and we look forward to welcoming you back soon.