Thank you for taking the time to provide your feedback on the tour. We appreciate your honest and detailed review, and we apologize if the actual experience differed from your expectations.
We are glad to hear that Reuben and Miguel, our guide and driver, provided excellent service and made your journey comfortable. Reuben's knowledge and friendly demeanor, along with Miguel's skills behind the wheel, are qualities we take pride in. We will pass on your kind words to them.
We understand your point regarding the itinerary. We apologize for any confusion caused by the description of the tour. We appreciate your feedback on the sequence of activities and the emphasis on visiting local businesses. Your comments about the pressure to make purchases are duly noted, and we will address this matter with our team to ensure a more balanced and enjoyable experience for our future guests.
It's great to hear that you found the free time to explore after the demonstration to be the best part of the tour. We believe that personal exploration allows for a more immersive experience, and we strive to strike the right balance between guided activities and independent time.
Thank you once again for sharing your thoughts with us. We value your feedback as it helps us continually improve our services. We hope to have the opportunity to serve you again in the future and provide you with a more tailored and satisfying experience.