We're genuinely sorry to hear about your disappointing experience, and we appreciate your feedback. Marine life can indeed be unpredictable, and we understand your frustration.
It's important to note that guided shore snorkeling tours often cater to beginners and focus on safety, which sometimes involves staying close to the group in shallower waters. This approach is intended to ensure a safe and enjoyable experience for all participants.
We apologize if the description didn't align with your expectations, and we'll review it for clarity. We understand that you may prefer a different type of snorkeling experience, such as exploring on your own with more freedom.
We appreciate your feedback, and we're sorry that the tour didn't meet your expectations. If you have any further concerns, please feel free to reach out to us, and we'll do our best to address them.