Na Pali Coast Super Raft Adventure

I was waiting for someone who can appreciate the monumental fay that it was. Epic surf encountered with an epic boat. Definable an “over the top” day. Not everyone can get zen when the waves are pumping but our captains and crew really enjoy the times they get to surf the waves in our super raft. Glad you let go of reality for a little while. The day was supernatural!

This was a big water day so your comments are welcome. We are pleased you noticed the ability or our Naiad Super Raft. What I am most happy about is that you had an excellent interaction with our crew and office staff. You came prepared to enjoy the day and it was a BIG day!

Yes it was Andy and Ryder! A great crew for a BIG water day. Andy is a veteran of the coast and excellent boat operator. He makes great decisions regarding the safety of the passengers even when that decision is a simple one. “If you cant swim please don’t start today”. Sometimes not a welcome thing to hear but we are on the end of the earth with no phone service. Radio calls have to be relayed around the coast. It is at least an hour too speed home. A long way to do compressions. Glad you took the safety tips to heart. Thank you for overcoming the conditions and allowing us to bring you to this highlight. your attitude not only made your day wonderful it makes our day as well.

Tropical storm Darby did leave some very nice swells with the islands. Legendary surfing with the best of the best having a ball. We encounter these swells every winter at this level and much larger heights. As with all days we evaluate our ability to maneuver and avoid danger. It’s what we do. There was a swell outside the harbor. It was impressive and passable. Where there was no swell? Along the beautiful Na Pali Coast. Leaving the shop and on the boat our guest are notified of what is to come. All are made aware every day, flat water, rough water, windy, rainy or sunny that entering the sea caves is weather dependent. Snorkeling is weather dependent. All are notified in advance that you do not have to go out with us. Our Cancellation policy is 48 hrs. On big days, like referenced we have no problem allowing those who wish to drop out do so. In fact our guests are encouraged to do so if they are not going to be able to enjoy the trilling adventure and possibly miss out on snorkeling. What we will not issue a refund for is to those who are notified prior to the trip of the objectives and what we may or may not be able to accomplish and make an informed decision to join us. At that point you are a passenger and we are going to take you on an adventure. The Na Pali was beautiful the waterfalls were flowing the oceans were calm and the water was amazing. The currents however were strong as addressed in the briefing prior to departure. We work with people from all around the world. Perhaps things get lost in translation. Refunds are possible if requested outside 48 hours if booked direct. They are not possible if one took the journey with us knowing in advance our policy and our plans for the day. It was big water but once one choses to go with us for the day after hearing the brief one has chosen. Third party reservations are challenging for all but that said if you use a third party to book a reservation that party has to issue the refund. We do not have the funds and all your pertaining information. Contact the third party. If a guest books direct we can process a refund immediately assuming we are provided 48 hours notice and or one takes the informed and offered opportunity prior to the trip to opt out. This is only an opt out option when we accept there is a condition that may be above some guests abilities to enjoy. As to the call it was a text. It was answered and the email was replied to as well. Upon check in all were briefed and the decision to participate was entirely optional to make at that time. What was stated is that a refund is not possible though us as this was a third party booking. As such one would have to request through the third party. My hope is you look back on the day and in a month or two and appreciate the skills and abilities of your captain. I hope you can tell your friends with a quivering laugh that you zoomed confidently over those legendary swells and were whisked away to a beautiful calm water unbecoming of the moments just minutes before. On reflection you may appreciate the wisdom of not entering a sea cave in tight quarters and on reflection you may see the professionalism extended in not allowing 28 humans with various abilities into the water when currents are strong. We are not a small craft or motor-less vessel. We are 37 feet with 600 horsepower. Twin engines for safety. As stated, we have these conditions intermittently throughout the winter months. We asses and address these remarkable moments and produce the best trip possible with the day we are given. If necessary no trip will happen and I will be here responding to the rancor of “last minute cancellation” as if there is ever any other kind when dealing with boats, ocean and weather. Enjoy the story of the day Captain J’s took you over the top and brought you back to tell the tale, even if you miss a couple of the details.

The proximity we can share with the sea cliffs is quite close. Yes the trip is full of scenic waterfalls and beauty beyond almost anywhere. Being there in a safe and comfortable boat is nice. Being there on one that is fast agile and able even better. We love our boat and sharing it with you. Thank for enjoying it all with us!

An epic adventure indeed. Fun to be jamming along the coast at a brisk pace. It is fun for us as well. Glad you enjoyed the music and the view!