Thank you for sharing your feedback about your recent tour with Adria. We apologize for the disappointment you experienced and we would like to address your concerns.
Firstly, we want to clarify that we are not a "middle man" as you mentioned. We are a professional tour company based in Kyoto and we take pride in providing high-quality services to our valued customers. Adria is an experienced guide who works exclusively for our company, and we carefully select and train all our guides to ensure the best possible experience for our guests.
We are sorry to hear that your tour with Adria did not meet your expectations, especially since it was your only full day in Kyoto. We would have appreciated more specific feedback about your experience with Adria, as it would have allowed us to understand and address your concerns directly.
As a gesture of our commitment to customer satisfaction, we would like to offer you a refund for the tour. Please contact us with your booking details so that we can process the refund promptly.
We understand the importance of creating memorable and enjoyable experiences for our guests, particularly when traveling with children. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.
Once again, we sincerely apologize for the disappointment you encountered and thank you for bringing your concerns to our attention. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Best regards,
The Kyoto Daily Tours Team