Grand Canyon Western Ranch is located adjacent to the west rim of the Grand Canyon. All of our product materials clearly state our location. Furthermore the Viator product description for our horseback riding tour
does not state that it will be in the Grand Canyon. It states " Once at the Ranch you will take a horseback or wagon ride to explore the rugged land and see our buffalo,"
We are sorry if the Viator operator told you otherwise and that you were disappointed particularly as the majority of our guests provide very favorable and positive reviews after experiencing this product and tell us how much they enjoyed their horseback riding experience and day at the Ranch.