Hello Felisa_A,
Thank you for sharing your feedback on your recent experience with our Historical London Walking Tour in Westminster & Churchill War Rooms Entry. We apologize for the delays you encountered at the beginning of the tour and any inconvenience caused by the guide's demeanor.
We understand that waiting for a group for 30 minutes is frustrating, and we sincerely apologize for the extended delay you experienced. We strive to ensure that our tours start promptly and that our guests have a smooth and enjoyable experience from the beginning. We appreciate your patience and understanding in this matter.
Furthermore, we apologize for any negative impact the guide's attitude had on your tour experience. It is our priority to provide knowledgeable, professional, and enthusiastic guides who enhance your understanding and enjoyment of the tour. We regret that this was not reflected during your visit. Your feedback regarding the guide's behavior will be addressed with our team to ensure that such incidents are minimized in the future.
We are pleased to hear that you found the Churchill War Rooms to be a great experience. Your suggestion to proceed directly to the War Rooms is duly noted, and we appreciate your input.
Once again, we apologize for any inconveniences you encountered during the tour. Your feedback is valuable to us as we continuously strive to improve our services. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Thank you for choosing our tour and for providing us with your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.
Best regards,
Edgar J.
Communications Manager
City Wonders