Thank you very much for joining our Mount Pilatus from Lucerne tour and for taking the time to write this review.
Switzerland is a country where it tends to rain a lot, especially during this time of the year. For this reason, all our tours take place as planned regardless of the weather. Only in the exceptional case that partners (such as cable car companies) must close lifts and railways for safety reasons, the program will be amended and an alternative attraction will be visited.
Additionally, our cancellation policy allows our guests to make any modification to their booking or cancellation up to 24 hours prior to departure time. This gives our guests great flexibility to check the weather forecast the day before and make the necessary changes to their plans. As your request was only sent three hours prior to departure, we had to unfortunately reject it. A further reason is that we plan the resources the day before according to the number of bookings. Your seats were blocked and couldn’t be sold to any other potential customers in such a short amount of time.
We are sorry to hear that you would have liked to join the tour on another day but we still hope you enjoyed a great stay in Switzerland.
Magdalena from Best of Switzerland Tours