Thank you very much for participating in our Jungfraujoch-Top of Europe tour and sharing your experience with us.
Jungfraujoch is one of the most famous attractions in Switzerland. Especially during summertime, many people, including locals, opt to visit this destination. This can cause crowds and waiting times in train stations, restaurants, and viewing platforms. For this reason, it is extremely important that all guests listen carefully to the instructions given by the tour guide and ask again if anything is unclear.
Unfortunately, you were the only guests that got separated from the whole group. Whereas the planned itinerary is to descend via Lauterbrunnen by train, you took the cable car and descended to Grindelwald Terminal again. The group continued by bus from Lauterbrunnen directly to Interlaken without passing through Grindelwald. In situations like yours, where guests are in a completely different location, we help them find the next train connection to Interlaken so that they don’t miss the return journey. During the whole time, we are in contact with the tour guide informing him/her about the situation.
Lastly, the seating arrangement in our buses is on a "first come, first served" basis instead of fixed allocations, where passengers are free to choose their seats as they board the bus. For this reason, your desired seat may no longer be available when boarding the bus.
We hope that you still enjoyed the visit to the top of Europe and all the activities that come with the experience and that you give us a second chance on your next visit to our country.
Ambika from Best of Switzerland Tours