Hi Reeli thanks a lot for sharing your feedback with us.
We apologize if the tour didn't fully meet your expectations.
We do our best to keep the experience as personal as possible, and in a few cases due to operational reasons we might need to change / reassign the type of bus and the size of the group.
I understand your preference for having a guide and a driver, but please rest assured our drivers are fully accredited tour guides by the state of Victoria and have a deep knowledge of the area, so I hope you still had a very informative day :)
We will look into the air conditioning system as you mention it wasn't functioning properly.
Hope you had a great day with us nevertheless, and glad you enjoyed the koalas :)
Hope to see you again on one of our tours!