Thank you for sharing your feedback with us regarding your recent tour experience. We're glad to hear that you enjoyed the tour overall, but we're sorry to hear that there were a few things that fell short of your expectations.
Firstly, we apologize for any communication difficulties you experienced with our host, Carlos. We take this matter seriously and will address it with him to ensure that our guests receive clear communication and can fully enjoy their tour experience. We appreciate you bringing this to our attention, as it helps us to improve our services.
Regarding the restaurant menu, we apologize for any confusion or inconvenience caused. We strive to provide all of our guests with the same high-quality experience, regardless of their nationality or origin. We will investigate this matter further to understand what happened and how we can prevent it from happening again in the future.
We appreciate your business and we hope that you will give us the opportunity to make it up to you in the future. Please let us know if there is anything we can do to improve your experience with us. Thank you again for your feedback.