Thank you for your comments. I am trully sorry about not fullfilling your expectations. In our experience, as you also noted, all started with the wrong foot, and when it does, it is very difficult to correct the course of action. It is not something we would like it, but it happen and all Tour Operators arround the world know this well.
I have to clarify some things for the sake of truth:
- Our staff have to make a delay due to a client that was comming late. Our mistake was not to inform you and we apologize for that.
- We have tours that have pick up included and tours that have meeting points. The difference is in the price and you purchased the tour without pick up at your hotel, which cost less than the other people who paid for the pick up. Our mistake was not to tell you this in a very polite matter, again I do apologize for my staff.
- The tickets for the Frida's museum are always confirmed. You cannot purchase tiquets without a time. The driving around is part of the tour and we were not making time to confirm, this is part of the tour, as I said, to let you know more about the surrounding of Mexico City.
I understand your frustration. As a traveler, I would like to have the best experience ever when I visit a place. This did not happened with you this time and I am trully sad to read your review. Please accept my appoligizes. I would like to compensate you for this situation.
You can write me at firstname.lastname@example.org so we can discuss further, but make sure your comments were very helpful and we will make sure we take action to provide a better service to our customers.
Interliv Travel Mexico