Thank you for sharing your feedback on your recent experience with our Italy and Switzerland Day Trip: Lake Como, Bellagio & Lugano from Milan. We appreciate your insights and are grateful for the opportunity to address your comments.
We are pleased to hear that you found our guide to be very sweet and that you enjoyed the beautiful views and the transportation provided, as well as the information about the area. It is our aim to ensure that our guests have a memorable and enjoyable experience throughout the tour.
We apologize for the disappointment you encountered in Lugano due to most of the shops being closed, with only a few restaurants open on the bottom street. While it is true that Sundays in certain areas can result in limited operating hours for shops and establishments, we regret any miscommunication or surprise on the part of our guide. We will take this feedback into consideration and work on providing clearer information to our guides about local customs and practices, ensuring that our guests have a better understanding of what to expect during the tour.
Your feedback is invaluable to us as we continuously strive to improve our offerings and provide exceptional experiences to our customers. We appreciate your understanding and willingness to share your thoughts. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Thank you once again for choosing our tour and for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and seamless experience.