We are sorry to hear you didn't enjoy our experience in comparison with our previous 5* guests reviews.
We checked and it seems that the information you wrote in your complaint are incorrect.
Tour regularly started at 11:30am as planned.
The only guests, who arrived late joined the group directly inside the Museum, so the tour didn't start late.
We apologize on behalf of the guests, as human beings, who need about the rest room.
On the other hand, we're glad if you are superhero and you can easily avoid to go to rest room!!!
Therefore, we'd love to hearing from you what happened. Please write us at email@example.com.
We will try to do our best to make your journey in Italy, the best journey we can.
Have a lovely day