Dear Elizabeth,
thank you so much for the detailed review that you have provided us with. We are so glad that you have enjoyed the experience in this tour with our professional guide Gianluca, one of our best local tour guides. However, we feel so sorry for any misleading information that you might perceived from the website. We have checked the guidelines once you have messaged us about this matter and reported it, and we have found no trace for having a tour that had maximum of 12 participants. It was mentioned clearly in the additional info on Viator that this tour has maximum number of 24 participants, which is still small group compared to the other tour operators policies of Milan Municipality.
For this, we insist to provide each visitor a radio-guide and personal one-use headphones to be able to have an individual experience. As well, the Renaissance Walking Tour on Viator, has a specific itinerary which is the Last Supper Museum, then San Maurizio church and after this, the Sforza Castle; in any case, we feel sorry if you have felt that this was something that you had seen before and it would be waste of your time.
We are very sorry again for any inconvenience that you might have encountered during the tour. We wish to see you again in different tours and we hope that you have enjoyed your stay in Milan.