Dear Mae_C,
We are very sorry about your experience, our commitment at the park is to provide remarkable experiences to our guests while striving to provide the best degree of safety in our adventures. Due to this reason we try to upkeep our trails and use concrete blocks on the trails in order to prevent slippage. Still, adventures in a natural environment can present unexpected situations such as yours. With your feedback we are going to speak with our team to make sure that they communicate effectively the challenges involved during our adventures so our guest can know what to expect. If you have additional comments and want to reach out please write us at info@selvatura.com
Thank you very much for your feedback.