Hello good afternoon I am Olman the Owner of the night tour.
As a daily protocol, the trails will always be checked before entering, this day I did it at 4:30 pm, we are aware that at any time a tree could fall since it is primary forest and there are large trees and normally fungi they eat inside and being a natural habitat, it may happen that we find ourselves with situations like the ones that night.
On the trails we have handles, in some parts of the trails, being flat, we do not have them because they are not necessary, the trails are given maintenance, also throughout the route we have only 18 steps where it is very easy to access and adapts very well to the elderly, on the tour we have had tourists up to 70 years old and more
Tonight it rained with little intensity, and it was a bit windy, normal for the Monteverde area. There were 7 people on the excursion and the others left very happy to see mammals, frogs, tarantulas, stick insects, leaf insects, morpho butterflies and many other things.
I want to apologize to the client, since she was wearing two staffs which she could not take the focus well, I think it was a miscommunication issue when detailing the accessories and thus not being able to take the focus with her hands, I tell you that we We do not have headlamps because when they talk to us they put the light in our eyes or the other hikers, however, if a client brings it, they can take it, they only explain how to take it.
The comments provided are appreciated, since Ficus Trails is characterized by always seeking continuous improvement and they make us see details that we must pay more attention to and correct, on our part we are always willing to see what is wrong and correct it, we will continue to do the best job as always Again, a thousand apologies for what happened.