Hello, thank you for your feedback. Please note that our guide waited for you at the meeting location. He promptly told us you were missing and provided his phone number so you could reach him if you were late or wished to meet at one of our locations along the tour. Our support team conveyed all this information to you. There must have been some miscommunication, as you stated that you gave up and went elsewhere. When we tried to reach you again, asking if you couldn't find the meeting spot, you didn't answer. We did everything within our reach to contact you. And we are sorry you were unable to join the tour. You can always contact us through info@secrettours.com and please do so that we can discuss this matter privately. We would love to have you back in one of our 60+ Secret Food Tours worldwide. Thank you