New York City

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Badge of ExcellenceNew York, United States

From USD 109.00

Select Date and Travellers

Free cancellation
Up to 24 hours in advance.
  • 5 hours
  • Offered in: English


In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travellers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.

What's Included

  • Professional, local guide with a personal connection to the events of 9/11
  • Timed Ticket Access to the 911 Museum
  • Entry to the One World Observatory
  • English Speaking Guide
  • Guided visit to 9/11 Memorial and Ground Zero
  • Gratuities

Meeting And Pickup

Meeting point

  • St. Paul's Chapel
    209 Broadway, New York, NY 10007, USA

    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.

End point

  • 9/11 Memorial Pools
    180 Greenwich St, New York, NY 10007, USA

What To Expect

St. Paul's Chapel

15 minutesAdmission Ticket Free

The Oculus

15 minutesAdmission Ticket Free

FDNY Memorial Wall

15 minutesAdmission Ticket Included

Survivor Tree

10 minutesAdmission Ticket Included

The National 9/11 Memorial & Museum

2 hours Admission Ticket Included

One World Observatory

1 hour Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Wheelchair accessible
  • Stroller accessible
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Most travellers can participate
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • This tour/activity will have a maximum of 25 travellers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.

Traveller Photos

See more

Traveller Tips

Highly recommend this tour to get background information before entering the museum itself


2,460 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travellers.
Showing 1-10 of 2,460 reviews
Amazing and profound.
Deb_K, Sept 2023
The whole experience was a bit overwhelming. It was amazing glimpse of what happened that day. It an honorable tribute for all.
An amazing tour
MaryLynn_L, Sept 2023
We had an amazing guide, he was very knowledgeable it was too bad it was raining because we had paid for the observatory floor in the freedom tower but because of the rain we could not see a thing up there so that was disappointing. The actual tour of the museum was very good. This is a must see to remember all those who died thst horrible day!
Interesting and informative
Kevin_T, Sept 2023
The unique perspective from our guide and local details linked to the event, added substance to the other elements of the tour.
Glad I did it.
Jim_D, Sept 2023
Great guide really brought 911 into perspective. Also amazed me with scope of tour; entire 911 campus.
Calming effect
Sandra_D, Sept 2023
Walk around the plaza was enjoyable and calming. The guide didn’t rush us and was very pleasant and knowledgeable.
I am glad to hav3 walked...
Kathleen_A, Sept 2023
I am glad to hav3 walked this tour. Seeing this memorial in person leaves an emotional impact. I recommend this tour to all.
Excellent trip
DEBORAH_K, Sept 2023
Kevin our guide was very good and informative. He was very friendly and polite. The views from the One World are amazing.
Exceptional Tour
Kim_K, Sept 2023
Excellent tour. Don’t miss this experience; it was hands down the most memorable time of our trip to New York City.
A great time learning so much info
Kathleen_S, Sept 2023
Tim was an awesome guide. He was friendly, personal, respectful, kind & he knew so much about 9/11 & shared so much information with us. An amazing guide!
Good in general
Lisa_P, Sept 2023
The tour was in general good, did the tour, museum and observatory. But the tour itself with the guide was a bit strange with some kind of Information i did not expected and which was not related to 9/11.
Will never forget it.
JohnR, Sept 2023
This whole tour was simply amazing. We loved every part of it. Tim M was our guide and he was super informative and had stories to tell about all the events that occurred. He had first hand stories from people who he knew. It was quite an easy walk around the streets so people of all ages will be able to do it. You end up at the memorial fountain and the emotions you feel at the site are really strong. The museum is next ant that was incredible. All topped off with a ride up the elevator to the top of the new World Trade. Highly recommended.
Respectful and Knowledgeable Guide
Kate_D, Sept 2023
Tim M was an amazing guide, the whole experience was excellent, smooth and very well organised. Definitely recommend this tour to everyone.
Rodger_L, Sept 2023
It was most moving experience we've had for long time. Tim our guide made it a perfect tour. It was pouring but he made it personal and meaningful.
The World changed 9/11 must see.
Steven_Z, Sept 2023
Tim was an excellent guide, true New Yorker, accent and all ,everyone knows the story, but to hear it from a New Yorker's point of view was special. I would recommend it to anyone visiting the City.
Tour Guide Ben was fabulous
Kristina_F, Sept 2023
Ben was a fabulous tour guide and shared lots of history. He was very accommodating to the group and super helpful! We had a great experience!
Totally worth doing 👍
heather_b, Sept 2023
An excellent tour, covering an emotional topic. Angelica did a superb job, appreciated her willingness to share her personal stories.
A memorable tour with an excellent guide
Lucy_S, Sept 2023
A big thank you to Tim M for such a fantastic tour! It was my first time visiting the memorial and it was truly fantastic. Tim M was so interesting to listen to and his personal experiences and stories shared were very emotional. Well worth booking. The tour was on time and the meeting point was easy to find. I found it an easy way of ensuring that I covered all areas (memorial, museum, observatory) in one go, which with limited time in NYC was important to me. Tim M’s personal touch made it all the more memorable. Thanks Tim!
Amazing expo
Naveen_B, Sept 2023
Guide Jaclyn was informative and well versed with history .tour was amazing sand adding information from jaclyn made it more interesting
Well worth the time and money
LSue_K, Sept 2023
Richard gave a very interesting and informative talk, then left us free to explore the museum and the Observatory in One World Trade Center tower.
Anonymous, Sept 2023
Our tour guide Tim did a nice job adding personal tidbits of knowledge to our tour. It was very hot and he added a stop inside to allow us to cool down.

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