New York City

JFK to Manhattan Hotel: Shared Arrival Transfer

Jamaica, United States
  • 1 to 2 hours (approx.)
  • Pickup offered
  • Paper ticket


Ensure a hassle-free arrival in New York and avoid expensive taxis with this pre-booked transfer. Travel from JFK International Airport (JFK), LaGuardia Airport (LGA) or Newark Liberty International Airport (EWR) to any Manhattan hotel in a comfortable shared-ride vehicle. Transfers are available 24 hours a day, seven days a week, so there's no need to worry about waiting around after an early morning or late night flight.
  • Stress-free door-to-door transfer to your Manhattan hotel
  • Easy to find on arrival: shuttles stop just outside baggage claim
  • Comfortable shared transport with a maximum of 11 passengers
  • Enjoy skip-the-line service at JFK's Terminal 7

What's Included

  • One-way shared transfer
  • Local taxes
  • Congestion fee (where applicable)
  • Gratuities
  • Excess luggage charges (where applicable)

Meeting And Pickup

Pickup point

  • John F. Kennedy Intl Airport
    Jamaica, NY 11430

Start time

Opening hours

  • 4/11/2022 - 3/21/2024

    Monday - Sunday : 12:00 am - 11:59 pm

Drop-off point

  • New York City
    New York City, New York City, New York

    Manhattan Hotels Only

Pickup details

There are no reservations necessary from the airport to the hotel. After claiming luggage and clearing customs, passengers must proceed to GROUND TRANSPORTATION DESK in their arriving terminal and present this voucher to the agent at the desk for transfer assistance and instructions. If an agent is unavailable at the Ground Transportation Desk, pick up a courtesy phone at the nearby transportation phone bank and dial #18 for GO Airlink NYC.

What To Expect

Upon arrival at JFK International Airport (JFK), LaGuardia Airport (LGA) or Newark Liberty International Airport (EWR), travel to any Manhattan hotel in style and comfort by arranging this shared-ride transfer vehicle. Simply provide your flight arrival details and full address of your destination. The transfer will be confirmed instantly and a travel voucher will be issued to present to the driver. Enjoy skip-the-line service at JFK Terminal 7. Bypass the Welcome Center/Ground Transportation desk and look for a Go representative. 

This transfer is to MANHATTAN HOTELS only.

Additional Info

  • Confirmation will be received at time of booking
  • Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag
  • Vans will hold a maximum of eleven passengers
  • ADA wheelchair accessible vehicles are available. Additional Reservations required.
  • Wheelchair accessible
  • Near public transportation
  • Children under 3 years of age do not require a seat and travel free of charge. Children 3 years and older must have their own seat and pay full fare.
  • Most travellers can participate
  • Due to local laws, drivers reserve the right to refuse any customers who do not have a car seat for infants
  • This tour/activity will have a maximum of 11 travellers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveller Photos

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Traveller Tips

It was very easy to got the taxi an everybody was friendly.
Apart from the 25 min wait after checking in at the transportation desk, there were no issues.
All great things when you land in a city late at night, jet lagged and ready to sleep.
3,374 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travellers.
Showing 1-10 of 3,374 reviews
Danielle_B, Jan 2023
It was awful. I called the place from the welcome center like instructed. Was told to wait there and they would be there in 15-20 min. About half an hour went by and I called again. I was told that the driver was at the airport, just picking up other passengers first and would be there shortly. A few minutes later I got a text from what I’m assuming was the driver telling me he was 10 MILES away and it would be 22 minutes till arrival. 10 minutes later I got a text from a DIFFERENT driver saying he was 7.2 miles away and would be 15 minutes. I called from the welcome center desk for a THIRD time, and was told that the driver was there at terminal 1 (I was at terminal 4) and he would be there soon. Then I got ANOTHER message from the driver saying he was still 7.2 miles away and would he 22 minutes. All of these messages were coming through when the representative I spoke to on the MULTIPLE times on the phone said the driver was already at the airport!!! I called AGAIN. Kept getting told that the driver was at the airport just picking up other passengers. Almost TWO HOURS went by, and finally one of the drivers who was sent there to pick up a different group offered to give me a ride. I can’t not believe how ridiculous this was. I will be calling Viator today. I want a partial refund for this transfer I booked due to the completed unprofessionalism and disorganization of this company. Im also going to demand some form of reassurance that this won’t happen on Thursday when I need to be picked up and taken back to the airport to catch my flight to the UK. i have contacted this company via email asking for a partial refund, AND some kind of reassurance that my transfer Thursday will go much smoother. As it is now, I will be asking them to pick me up extra early on Thursday so I don’t run into any problems getting to the airport on time in case this company screws up again. If I could give it zero stars, I would!!!!! Don’t book them!!! (My driver that ended up taking me with his other groups was absolutely wonderful though, and super helpful. He couldn’t believe what was happening to me either)
Toi bad😡
antonia_z, Jan 2023
The transfert never arrived at JFK I ´m waoting for the refoud... We had to get a cab Bobody at the point of stay in JFK The phone numbers says 20' almost 4 time...
There was none rang up...
Richard_J, Jan 2023
There was none rang up and they told me had no rideshare told me to catch a taxi so just dropped $80.00 wtf never again viator
Terrible experience
Clara_R, Dec 2022
We arrived in JFK on the 26th of December and we expected to have a transfer there, but the driver never showed up. When we called the company, they said that there was no reservation in my name, which was false because I had paid before coming to New York. We spent one hour in the cold waiting for a Uber. Terrible service!
Horrible service! Don’t use unless you want to be stuck at the airport with no ride to your hotel.
Heather_T, Dec 2022
When we got to jfk we called like the sign said and the person we got ahold of said no one was near the airport and he would have to call someone and that it would be 40-45 minutes. No one came! We called again, same story. No one came again. Third call led to a transfer to some one that said that they didn’t even have our reservation and that they could get someone to come out but it would be awhile. At that point I said to not bother. We found another way to the hotel and cancelled our reservation for pickup from the hotel to jfk. Worst service ever and lesson learned. I would like my money back!
Horrible experience
nazkazerooni, Dec 2022
I will not recommend this to any one, jfk pick up is a scam, they never showed up, left after 3 hours
Don’t take shared transfers use private transfers
Wendy_L, Dec 2022
Started my trip terribly. My transfer to hotel picked our family from airport 1 1/2 after arrival. Got to my hotel 3 hrs after arriving at airport. Almost missed my reservation at the Empire State Building. Would not recommend shared. I’ve always booked with Viator and this is my first disappointment . Will stick to private transfers like before.
Agents could not find my resrvatiob
Deborah_M, Dec 2022
I had to call 4 times before any agent found my reservation after arriving at JFK. Then I was told can pickup would be 15-20 minutes. I waited over an hour and then called in again. Once van arrived servic was great but waiting so long was very very inconvenient since I had to stand the entire time at the Welcone Center in terminal 5
Be aware!
Lisa_G, Dec 2022
Worst ever! Never got in contact with anyone… waited for so long - and no one has replied yet?! Totally waste of money.
Lost Reservation
Robert_G, Dec 2022
Reservation was lost and had to be rebooked resulting in an additional 30 minute wait. However the driver who eventually showed up was excellent.
Terrible service
Audrey_H, Dec 2022
Arrived at JFK on time, rang for booked and paid for shuttle only to be told by the GO-link shuttle company they had no details of any bookings from Viator and did not have any vehicles attending JFK for the rest of the evening… had better get a taxi!! Appalled.!!
Horrible experience
Carmen_P, Dec 2022
We waited over an hour for this shuttle. The driver came in to the terminal and would not have found us if I didn't run after him to stop him. He didn't help us with the luggage to the van, only put it in the van once we got there. The van itself was in very bad shape and the driver didn't turn on the heat, it was freezing. I was sitting in the back row of the van and everytime the driver put more luggage in the back, it pushed into my back and pushed my seat forward. We were the last riders to be dropped off. From the time we called for pick up, to the time we were dropped off it was around 3 hours. Incredibly dissatisfied.
We lost 2 hours of our trip!!!! sitting in an airport ...
susan_g, Nov 2022
How disappointing to travel all the way from the UK to NYC to wait in an airport for over an hour & a half to be picked up!!! phoned the company 3 times asking where our pickup was with no luck!!!! everyone on this shared transfer where late pickups, good job the driver Anderson was a nice guy & we tipped him, Poor company to use... The only bad part of our amazing trip, We cancelled our return journey, just in case we ended up missing our flight home...
Worst service Take a cab instead
Vera_D, Nov 2022
I arrived at airport and was one of the first to get through passport and collect bags. I phoned to let Viator know I had arrived. I was told I would be picked up soon. Twenty five minutes later I phoned again to find where my lift was and was asked to hold while they looked to find driver…. I was on hold for more than 10 minutes and even wen I put the phone down I couldn’t redial as the line remained on hold. I ended up getting a cab ( by now the terminal was empty of all passengers on my flight) and took a cab that was barely more than your service. I will never book with you again and as a 62 year old travelling on my own I have never felt more vulnerable
Julia_H, Nov 2022
The taxi did not arrive and we waited an hour before taking a yellow cab. Absolutely terrible and not worth considering. We now have to get our money back!
I waited an hour and a...
Steve_H, Nov 2022
I waited an hour and a half for the shuttle calling every 15 minutes and always being assured it would be there "in 10 minutes". It never came and I ended up taking a taxi in order to make my event.
Never showed up
Denise_S, Nov 2022
I checked in as directed, was told there would be a 30 to 45 minutr 1.5 hours I had called multiple times, and was told everytime it would be another 29 to 30 minutes. I finally got a Lyft
Don t book with them
Diana_A, Nov 2022
Thé instructions were clear that no reservation need to be made in advance, but when I arrived at JFK no car was available and it took one hour to get one. You have better time to just grab a cab.
Not a true reservation service
Monique_J, Oct 2022
I would not recommend this service. I arrived in NYC around 9PM. I called them upon getting my luggage and was told that the driver was about 30 mins away. While on the phone, I asked where am I supposed to meet the drive and I was told to go outside. 30 mins passed and I called back. I was told that the driver was 15-20 mins away and that I should be waiting inside near the welcome center. 15-20mins passed again and I was told that the driver was “on the property”. At this point I asked the operator to stay on the phone with me until the driver arrived which was another 15 mins. I also asked for a refund because at this point I was waiting for over 2hrs. I was told I could not get a refund because the driver was already dispatched. My conclusion is that this service do not have drivers on site waiting for you upon arrival. Once you call, they dispatch the driver who appears to be 30mins to an hour away. Be prepared to wait for your driver at least 30mins as this is not a true reservation where your ride is waiting on you when you arrive. My cousin arrived the next day and had a morning flight. Her experience with them was the same. 2 hrs waiting for the service to pick her up. If you value you’re time, just pay the additional amount for an Uber/Lyft/taxi. I was so ready to just pay the $80 to catch another ride immediately but I had already wasted 2hrs waiting so I sucked it up.
Won’t be using this again!
Malini_V, Oct 2022
Kept calling the telephone number and each time promised shuttle was on its way Eventually the shuttle arrived after 2HOURS!! Not a good start to my trip. I have used Viator for years and this is the first time I have been let down so badly. All the other passengers were also v angry The driver however was really sweet and was getting told off by the passengers which wasn’t fair