Our driver will contact guests directly to provide the pick-up details on the day of service.
What To Expect
Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation
Most travellers can participate
This is a private tour/activity. Only your group will participate
Operated by Airport / Hotels Private Transfer
You can cancel up to 24 hours in advance of the experience for a full refund.
For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travellers.
Showing 1-10 of 61 reviews
Ryan_M, Mar 2023
Great communication and smooth experience. Very friendly and good driver as well. We would definitely book again.
JOYCELYN_R, Mar 2023
Kira was timely and very professional. The vehicle was spotless. He even sent a picture of where we would be picked up.
Great Experience & Aloha
Kelly_Q, Mar 2023
Great experience. Driver was Kira Cheng, we couldn’t figure out why we couldn’t text each other, but were able to communicate using website chat, so no biggie. Pick up was timely, and he caught me up on what I missed on the island for the last year or so. Easy drop off to hotel & friendly conversation, highly recommend.
Gary_C, Mar 2023
Great drive. We were early getting in at the airport and our driver adjusted to our time flawlessly.
John_F, Feb 2023
Driver was courteous and friendly. He pointed out the sights on the way to our hotel from the airport.
Disappointed after being left at the port
Ramona_S, Feb 2023
I previously used Viator but was disappointed this time. I specifically called to make reservation involving a party of 7 including 2 wheelchairs from the cruise port to hotel in Honolulu. The person on the other end assured me we would have transportation for my family including my 2 elderly parents in wheelchairs. Day of disembarking, the driver let me know that he would not be able to transport wheelchairs. And proceeded to leave because he "had another customer " and couldn't assist me with my parents/wheelchair transportation. We were forced to scramble and find transportation via uber and taxis to transport my family. When I asked for a refund because the service I asked for was not provided, I was told the driver denied the refund. Said he was not told about the wheelchair issue. That's why I specifically called when making reservations. I was very disappointed that Viator did not make an effort to rectify the situation. Will not use them again.
Response from Host, Feb 2023
I'm sorry for your experience. But if you read the title of my service, it's up to 6 passengers and 6 luggages only!
Also I didn't see the request of 7 passengers+ 2 wheelchairs which I can't accommodate.
Friendly, efficient, highly recommend
Melinda_N, Feb 2023
Johnny was a great communicator and gave us plenty of info. We were exhausted after a long flight and we found Johnny easily. He was friendly and the car was extremely comfortable. I highly recommend this service.
Fiona_N, Feb 2023
Our arrival and transition to finding Johnny was seamless. He sent picture of where he would be and kept in touch via text. Even arriving 24 hours late due to a snow storm was no issue. Johnny was super friendly and highly professional and helpful.
I could not fault his service.
Justin_L, Feb 2023
It was a great trip and easy ride from the airport. Kira was fantastic. I would definitely recommend them! 🤙
Alyson_P, Jan 2023
The driver was assertive and he saved us from getting in to another car. The first driver told us he was there for us. Our real driver sent his car picture and license plate again while he was parked behind the first driver.
Our driver was pleasant, informative, and nice company.
Kevin_W, Jan 2023
Easy to schedule ride on website. Good price. Location of pickup area easily found at airport. Driver arrived within minutes of notifying him we were ready.
Ride to airport
Gina_R, Jan 2023
Ride from hotel to airport. Kira was on time, good communication gave us good instructions on going through airport security
So safe and driver was...
Mallorie_G, Jan 2023
So safe and driver was such a great person! Would definitely recommend and we will be using this service again.
Awesome service, good communication, told us some information about the local area! Thank you
Gina_R, Jan 2023
On time, was very personable
Good communication and gave us
Local helpful tips! Thank you
Carl_F, Dec 2022
The experience from booking to being picked up was effortless, and it was clear everyone at viatour cares. Thanks!
Efficient and patient.
Sharika_P, Dec 2022
The driver was very patient with our delay in obtaining our bags. He gave great directions to find him and alerted me of his arrival well before I landed.
Philip_C, Dec 2022
Kira, the owner driver, was very kind, professional, knowledgeable, and accommodating. He gave us advice on what to do and eat, and where to go. We had to change our pick up time for the trip back from hotel to airport due to delayed flight, and he made it worked. Amazing individual !
Definitely recommend him. Also, he is bi-lingual so if Mandarin is your preferred language you can’t go wrong getting his services. Lastly, if you have a larger group (5-6 ppl), his van is the most economical and comfortable way for airport transport without having to share the ride with others.
Time Saver and Stress Reliever
MelodyL_C, Dec 2022
This was a time saver and real stress reliever for a reasonable price. I think I’ll schedule for the return!
Allan_T, Dec 2022
Kira was great! He was prompt, communicative, and friendly! I will definitely use him again and recommend him to family and friends!
Star_M, Dec 2022
Very pleasant host. On time and very informative. Gave us good recommendations. For shopping and site seeing.