We see that your dive was booked July 15th (16 days ago) and we have received your text where you and I exchanged texted to which I explained that "pictures are processed in 7 business days. As we do not operate every day of the week this sometimes takes a bit longer than 7 calendar days", in this case it was 15 days. We did send your photos as requested at 3:17pm on July 30th which would have been our 8th business day after your dive. Please let us know if you have received them as we did not get a response after responding to your text to let you know that there is a link in the previous message leading to a google drive with all your full resolution photos.
Once again we are sorry this miscommunication was created. We do try to explain this during the briefing that photos will be processed in 7 business days, but we do understand that as new divers you are given an abundance of information and given the scope of the safety portion this information can be easily misunderstood. From this point forward we will reiterate this so that future issues do not arise from this misunderstanding.
As for the length of time for the photos I will explain why it takes 7 business days to process them so that you and future guests can better understand this.
When taking photos under water you start to lose color due to the light being absorbed. The deeper you go the more color gets absorbed meaning less color in your photos. This affect start happening noticeably at 10 feet. So you can imagine what your photos taken at 35 feet would look like. Instead of just sending you off with color drained photos we take the time to edit the color back into them so that you may enjoy full colored photos. This process takes time and we do our best to create photos as if they were ours to show to friends and family.
Thanks again for taking the time to write a review and expose a issue that we may work on for future guests. And again please let us know if you don't see the link that was sent to you. We have also tried contacting you again via the same number we texted through together.