Aloha! We sincerely apologize that your camera was not working. It is very rare but at times water does cause damage to the cameras which causes it to stop working and in certain situations there’s nothing we can do about it during the tour, until they are able to head back in to get a replacement. If you’d like to email us at manager@hawaiisharkencounters.com we do have a lot of great stock footage of what you experienced and some inside of the cage angles to show exactly what it’s like and we can send that right over to you . We hope we get the chance to take you out again someday to give you the 5 star experience that we provide on a daily basis. Please also refer to this review for a discounted rate. We apologize again for the inconvenience . Mahalo! -Hawaii Shark Encounters-