Aloha! We are Hawaii Flower Lei, the vendor, not a TripAdvisor-Viator agent. Our office hours on that day was 08:00 AM to 04:00 PM HST. There may have been a misunderstanding that the vendor and the retailer were one in the same, but our website indicates we are the vendor.
The greeter was at the baggage claim for your confirmed flight provided to us. Our lei greeter had called and texted you with attempts to locate you, but there was no response. Additionally, we attempted to get the lei to your hotel, but we did not get any response from you either. We have attempted to call you numerous times, but your phone was not accepting our calls. We reached out to TripAdvisor-Viator to assist with communicating to you so we can proceed. However, by the time they responded, you were not at the hotel. We have no communication from you, but we did have attempts to reach you.
We appreciate you providing us your feedback; however, please know we attempted to get the lei to you to our fullest extent.
We hope you had a wonderful visit to the islands, nonetheless. Mahalo!